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Outlook 2003 Error When Trying to Connect Offline

Posted on 2007-03-20
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Last Modified: 2008-01-09
XP Pro SP2 computer with Outlook 2003 that was connected to SBS 2003's Exchange Server in what I thought was cached mode. The computer is no longer at the company's location and the user's account has been deleted from the server.

I had assumed that I could open Outlook on the computer and export the cached mailbox to a PST file for archive. But I'm getting the following, very wordy error:
Cannot start Microsoft Office Outlook. Unable to open Outlook window. Before you can use this offline foler file, you must connect to your Microsoft Exchange Server with the current profile and synchronize your folder at least once.

I've searched for an OST file and find nothing. All that I find in the Outlook folder for the profile is an archive PST and a few config files.

Am I out of luck?
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Question by:TerrellITC
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Accepted Solution

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war1 earned 2000 total points
ID: 18760950
Greetings, TerrellITC !

Sound like you are out of luck.

Make sure you have unhide hidden folders and files to see the OST file. Open Windows Explorer folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

OST file is normally located in C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook folder. Do a Windows Search for *.ost

Best wishes!
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Author Comment

by:TerrellITC
ID: 18760974
Thanks war1. I had forgotten to unhide the files, but the OST wasn't there...

Would the system have deleted the OST file? In which case, a search for deleted files might find it?

Or was I wrong and the computer was never in Cached mode? The Cached mode is checked in the user's profile for Exchange Server settings.

I had some troubles before with a MAPI add-in for the Unified Phone System causing Outlook to think that the Offiline file was damaged, but I thought I had fixed that months ago...
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LVL 97

Expert Comment

by:war1
ID: 18760994
Per change OST file was deleted, try to find it with GetDataBack                  http://www.runtime.org/     

It's the best at recovery files, and there is a free trial.
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LVL 97

Expert Comment

by:war1
ID: 18785480
TerrekkITC, any update?
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