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Message store has reached it's maximum size....NOT

Posted on 2007-03-20
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Last Modified: 2010-05-18
I have a client who has about 30 users running Win XP and Outlook 2000/2003 on their workstations.  All of a sudden today, about 4 of them have an issue when they open Outlook where it gives them a message that the mailstore is full and then opens the mailbox cleanup utility.  This is NOT the problem as the mailstore is only 10GB and I have run the cleanup utility to recover any space from deleted accounts.  There is a limit set for these users of 200MB, but the users in question are well below that at aroun 70MB.  I have run a TrendMicro scan, installed the latest Office updates, and tried another profile.  All these users are able to open their mailbox via OWA and see new emails, but the Outlook just will not synch them because it seems to think it has reached some limit. One last odd point is that I configured Outlook on another machine to open the mailbox of one of the users having a problem, and it opens fine there.  Just not on their machine, even under a new profile.
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Question by:perk83
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16 Comments
 
LVL 97

Expert Comment

by:war1
ID: 18761101
perk83,

Are you using an Exchange?

Run ScanPST to repair PST.
http://www.emailaddressmanager.com/outlook/repair.html

Clear the temp files in C:\Documents and Settings\<userid>\Local Settings\Temporary Internet Files\OLKxxx

where xxx are random numbers.  This is a hidden file, so you need to unhide hidden files.  You may need to access the directory via command prompt.
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Author Comment

by:perk83
ID: 18761118
My apaologies, I should have beem more clear but in my rush to get the question out there I wasn't.  The client is running Exchange 2000 on a Windows 2000 Server.  The Outlook is setup using exchange and not using PSTs.
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Expert Comment

by:MATTHEW_L
ID: 18761193
Delete any of the .OST files and .OAB files located in that directory,  should be c:\documents and settings\user\lcoal settings\application data\microsoft\outlook  could be wrong but I think that is where it is.  Delete all the files in there.  Delete the profile.  Re-create the profile.  You may also try re-creating the windows profile first, then create an outlook profile.
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Author Comment

by:perk83
ID: 18761217
Matthew,

Thanks for the option, but I have deleted those files you suggested as well as creating a new user, thus a new profile and set up Outlook to access one of the problematic mailboxes, only to get the same error as before.
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Expert Comment

by:MATTHEW_L
ID: 18761244
Have you given a try to repairing / reinstalling office.
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Author Comment

by:perk83
ID: 18761520
I did run the Office Detect and Repair, but I have not uninstalled and reinstalled yet.  I was going to do that in the morning if I was unable to find a solution here.  I just wanted to get this out there and have people thinking about it just in case that doesn't work.  
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Author Comment

by:perk83
ID: 18763949
I did uninstall and reinstall Office and even deleted the the Outlook folder under C:\Documents and Settings\user_name\Local Settings\Application Data\Microsoft so as to eleiminate any old info from the last Outlook config.  This did not work either.  After reinstalling I setup Outlook again and received the same error.  Any thoughts?
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LVL 10

Expert Comment

by:MATTHEW_L
ID: 18763984
Have you looked through ADUC to see if any of those users have mailbox limits set.  This probably not the case since one of the problem users was able to work fine on a different PC.
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Expert Comment

by:MATTHEW_L
ID: 18763996
Also what is the exact error on the client?
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Author Comment

by:perk83
ID: 18764445
It turned out to be an email that was 4 MB and that was keeping the Outlook from synching.  Thanks for all your help.
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LVL 97

Expert Comment

by:war1
ID: 18764823
perk83,

Glad you found the cause of the syncing problem.  4 MB mail is not too large and should go through. Was it corrupt?
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LVL 10

Expert Comment

by:MATTHEW_L
ID: 18765105
Nice find.
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LVL 1

Author Comment

by:perk83
ID: 19072423
It was a corrupt email.  Odd thing is it came through on some people's email just fine.  Does anyone know how I can close a question without assigning points?  I GREATLY appreciate everyone's help and am not trying to be mean, but the solution was not one mentioned here and I hate to give points to someone and not everyone.
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LVL 97

Expert Comment

by:war1
ID: 19072745
perk83,

You can post a 0-point note in Community Support board with a link to this page to close this question and get your points back.
http://www.experts-exchange.com/Community_Support/General/#browseZones
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