SBS Emails to junk

I have a client with microsoft small business server 2003 sp1, for some unknown reason all email is currently going to their junk email folder instead of the inbox.

I have disabled IMF, and sender id filtering but it contiunously occurs. THe mail is collected using the pop3 connector. This is urgent so 500 points.
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Dinga84Asked:
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Olaf De CeusterCommented:
Update to exchange sp2.
Also if you stop the IMF filter (in 2 x locations) you need to restart the information store.
Hope that helps,
Olaf
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MATTHEW_LCommented:
Also Outlook 2003 has built in junk email rules as well.  You may want to check under tools, options, junk email, and see if it is set to high etc.
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Dinga84Author Commented:
Already running exchanve sp2, if you are using exchange with no cached mode outlook doesnt apply its junk filters.

I also restarted the whole machines twice after disabling IMF, iits definatly not IMF i set up the outlok hack to view the IMF setting and its sending messages to junk with imf settings of 0.

Sorry for spelling had a few drinks, any other suggestions?
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MATTHEW_LCommented:
Are you running any other virus / spam filtering software.  For example trend micro will send items to junk so will symantec.  You could give a try to disabling virus software for a test.
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Dinga84Author Commented:
Nope, i was using antigen but uninstalled it.
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Olaf De CeusterCommented:
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Dinga84Author Commented:
No luck there either, the mail is being delivered just to the junk folder not the inbox.
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Olaf De CeusterCommented:
Rerun the Internet connection wizard. Server Management> To Do LIst> Point2.
This will reset most functions including the pop3.
http://www.sbs-rocks.com/sbs2k3/sbs2k3-n2.htm
Olaf
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Dinga84Author Commented:
That didnt work either.
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Dinga84Author Commented:
I have also configured outlook to display the SCL and its often -1 0 or 1 and still going to junk, ive disabled IMF, and the SCL is not coming up, but also still going to junk.

Ive disabled junk email filtering in OWA, ive checked it in exchange and it says i can only use in cached mode.

Any other suggestions?
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Olaf De CeusterCommented:
Create a new pop3 connector in Exchange.
Or even better: Use SMTP. POP3 in SBS was only ever designed to make the tansition to SMTP possible with less headache.
Olaf
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Dinga84Author Commented:
How do i create a new POP3 connector?

I was going to try SMTP, but will need to wait till monday.
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Olaf De CeusterCommented:
Use SMTP you will never look back.
ESM>Servers>Your server name>Potocols>Right click on POP3 in left pane>new>virtual pop 3.
Olaf
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MATTHEW_LCommented:
POP3 is not the way to go.  Listen to everyone and use SMTP.
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Dinga84Author Commented:
Ive been using SMTP with all my existing clients, this is one i took over from another company and its been a case of dont fix what isnt broken, well up until this point. Ill do it on monday and let you know how i go.
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Dinga84Author Commented:
Changed to SMTP and they are still going to junk, it must be some kind of filter that is causing it.

Worst case scenario, if nobody on here can come up with a solution and i need to wipe exchange and reinstall it, can i do this on SBS without causing issues?
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Olaf De CeusterCommented:
Takes a while but not hard: http://support.microsoft.com/kb/320202
Olaf
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Dinga84Author Commented:
Is it IIS that handles filtering?
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Olaf De CeusterCommented:
No only use the exchange part.
Olaf
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Dinga84Author Commented:
Cheers will give that a try tonight.
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Dinga84Author Commented:
OK, i uninstalled and reinstalled exchange, and no luck.

I also created a new user and their email doesnt goto junk, it works fine.

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redseatechnologiesCommented:
If it doesn't happen with a new user, I would export all the users mail out with exmerge, delete the mailbox, recreate it and then reimport it again.

This will also mean that you will have a new outlook profile which should tick all the boxes

-red
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Dinga84Author Commented:
Whats the process for removing and purging a mailbox, i think mine hang around for 20 days or so after they are deleted.
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redseatechnologiesCommented:
You don't have to purge it, just delete it and recreate it (obviously, back it up first)
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Dinga84Author Commented:
Cheers. Will attempt this ASAP.
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