Robitic Library not discovered in Veritas 9.1 Backup Exec

Hi All

Ive got a problem with veritas Backup Exec 9.1 not correctly identifying my HP Storageworks Autoloader as a robotic Library,

In short we had a older HP Storageworks Autoloader which failed it was about 2 years old and worked fine before it failed, HP then sent us a new one almost identical but obviously a newer model with new firmware etc

Now veritas is dsiplaying it as a stand alone drive.

I have tried the HP Tape tools and everything seems to be ok, and i have tried the veritas drivers and HP drivers with no change.

I have just tried a uninstall of Veritas and a re install with no change,

Any ideas anyone?
DavidAsked:
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SysExpertCommented:
You probably need to remove , disable any windows drivers before installing veritas drivers.
Also make sure you have the latest patches for veritas.

Definitely consider moving to a newer version since 9.1 is almost ancient !!

 
I hope this helps !
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DavidAuthor Commented:
im going to give the uninstall another go and disable the autoloader before the restart,

I wish we could get an update but working at a school money is always tight
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andyalderSaggar maker's bottom knockerCommented:
Run tapeinst.exe and tell it to remove all tape/library drivers, reboot, ignore "found new hardware" messages, run the driver install from http://support.veritas.com/docs/273853.

If it still doesn't work disable backup exec services and install L&TT from HP's wesite and test it.

This is assuming it doesn't show an autoloader without any drive and a standalone tape drive in which case you just have to drag the tape onto the library in the device configuration wizard.
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DavidAuthor Commented:
Well L&TT seems to find the autoloader and tells me i have media in all slots

I just tried installing the autoloader on another server and same problem, could this be a firmware problem on the autoloader?

Also i couldnt drag the autoloader into robotic library, its still under stand alone

If it is firmware does anyone know where to get old versions of hp autoloader 448 firmware?
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andyalderSaggar maker's bottom knockerCommented:
Firmware for L&TT is at ftp://ftp.hp.com/pub/information_storage/software/ltt/firmware/  Don't ask me which file though as I don't know part number of your autoloader. L&TT won't let you downgrade the firmware anyway without a password and I can't tell you that

Does the replacement look identical? I know HP have changed OEMs a few times (they don't make libraries). Since it's a warranty replacement why not just phone HP, they'll know whether it is supported by Backup Exec and probably any tricks needed to get it to work.
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DavidAuthor Commented:
So i guess your also saying i need to talk to HP to get a password? or from where?

I did try calling HP before bascially ive had 3 now, in the last few weeks the last had a faulty door

But i was going to call HP but here in the UK they were closed so ill have to wait till Monday
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andyalderSaggar maker's bottom knockerCommented:
HP support, at least for the UK, is in Bangalore. They follow scripts rather than know the products inside out so they probably won'y give you the password to downgrade firmware.

>Also i couldnt drag the autoloader into robotic library, its still under stand alone

Do you see a tape drive plus an autoloader or just a tape drive? There should be 2 devices listed, if the autoloader isn't there it's more likely the drivers than firmware. Does the changer show up under device manager?
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DavidAuthor Commented:
True ive had that in the past, they alwasy get someone else to call.

check out a screen shot might answer your questions
http://www.daviddela.co.uk/pic.jpg

Just a quick note one device is actually a stand alone device

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andyalderSaggar maker's bottom knockerCommented:
Is there anything under medium changers in device manager?
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DavidAuthor Commented:
ah interesting, its listed as unknown medium changer, with a microsoft driver and listed as working properly

Is this a case where it is usally a veritas driver or HP Driver
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andyalderSaggar maker's bottom knockerCommented:
I posted URL for the veritas driver install earlier, it is up there ^^

Couldn't drive back to work and take a digital photo of the library/autoloader and post it on your web can you? It's pretty hard to identify it at the moment. [A link to an accurate picture on HP's web would also do]
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DavidAuthor Commented:
HP StorageWorks 1/8 Tape Autoloader (AF203A)

http://h10010.www1.hp.com/wwpc/uk/en/sm/WF06b/25279-25367-1336285-1336285-12324636-12324664-58469197.html

will try the new drivers now, fingers crossed!!
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DavidAuthor Commented:
no luck with the HP drivers, and cant seem to get the medium changer to locate a veritas driver, do you know where they are located ive searched everywhere!!
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DavidAuthor Commented:
Well the solution ive found was even though the hardware replaced was the same model number it was a different revision, so the only fix was to get the new version of symantec veritas 11d as 9.1 doesnt seem to work with the hardware
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SysExpertCommented:
Glad you got this resolved, and I did mention that an upgrade would probably help.

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Computer101Commented:
PAQed with points refunded (250)

Computer101
EE Admin
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