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Nokia E61 Mail for Exchange error - Invalid credentials

Posted on 2007-03-21
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Last Modified: 2008-01-09
I have installed Exchange mobile on exchange 2003 SP2.
OWA is working as well as OMA as well as direct push from a Windows mobile device.
However from the nokia E61 I am always getting the error " Invalid mail for exchange credentials".

What could be the reason for that?
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Question by:Ehab Salem
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Expert Comment

by:MATTHEW_L
ID: 18763672
A few things,

Are you using SSL on Exchange 2003, if so is it a home-grown certificate.

How are you entering your userid on the device?

username
password
domain.com

I have seen some people having luck with username@domain.com and then the password.

Do you have any other smart phones / pda's to test.  I found a cinular forum that may be of interest about your exact phone and problem.
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by:Ehab Salem
ID: 18763834
No SSL
username is the logon username (not the email address)
password is password
domain.com
Will try username@domain.com and let you know.
Windows mobile phones are working (imate).
What is the forum you mentioned?
Thanks
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Expert Comment

by:MATTHEW_L
ID: 18763898
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by:Ehab Salem
ID: 18769504
I tried all but no way!
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MATTHEW_L earned 500 total points
ID: 18771677
May very well be a problem with the phone since your other windows mobile phones are working.  I read one forum that a hard reset of the device and starting from scratch helped someone.
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by:MATTHEW_L
ID: 18796624
Did the hard reset help you out?
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Author Comment

by:Ehab Salem
ID: 18798178
Yes, thanks
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Author Comment

by:Ehab Salem
ID: 18798197
Actually I did 2 things that solved the problem:
1- There was an error in the GPRS settings (proxy used for push mail is different than the WAP one!), I don't know why, but from the working devices I found that there are 2 internet settings, one used for browsing and one for push and POP.
When I made these changes to the E61, it started to hang when sync started instead of giving the credential error.
2- A hard reset and firmware update solved the problem.

I should have shared this info. Thank you for asking.
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