Nokia E61 Mail for Exchange error - Invalid credentials

I have installed Exchange mobile on exchange 2003 SP2.
OWA is working as well as OMA as well as direct push from a Windows mobile device.
However from the nokia E61 I am always getting the error " Invalid mail for exchange credentials".

What could be the reason for that?
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Ehab SalemIT ManagerAsked:
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A few things,

Are you using SSL on Exchange 2003, if so is it a home-grown certificate.

How are you entering your userid on the device?


I have seen some people having luck with and then the password.

Do you have any other smart phones / pda's to test.  I found a cinular forum that may be of interest about your exact phone and problem.
Ehab SalemIT ManagerAuthor Commented:
username is the logon username (not the email address)
password is password
Will try and let you know.
Windows mobile phones are working (imate).
What is the forum you mentioned?
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Ehab SalemIT ManagerAuthor Commented:
I tried all but no way!
May very well be a problem with the phone since your other windows mobile phones are working.  I read one forum that a hard reset of the device and starting from scratch helped someone.

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Did the hard reset help you out?
Ehab SalemIT ManagerAuthor Commented:
Yes, thanks
Ehab SalemIT ManagerAuthor Commented:
Actually I did 2 things that solved the problem:
1- There was an error in the GPRS settings (proxy used for push mail is different than the WAP one!), I don't know why, but from the working devices I found that there are 2 internet settings, one used for browsing and one for push and POP.
When I made these changes to the E61, it started to hang when sync started instead of giving the credential error.
2- A hard reset and firmware update solved the problem.

I should have shared this info. Thank you for asking.
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