eazstream
asked on
Can send and receive internal emails and can send external but cant receive external emails.
Hello,
I really need help. company that i work for completely lost access to email, it happened to be that our email host, company that has our MX or A record ( not that familiar with this) drop us without telling us which cause our exchange server to not receive any external emails. We just moved all of our information and transfered it to Dotser.com. well now we do receive limited external emails. but none from AOL or other valid corporations. for example i got a bounce back that my wife sent me while trying to email me directly.
This message was created automatically by mail delivery software. A message that you have sent could not be delivered to one or morerecipients. This is a permanent error. The following address failed: <ezambrano@empireresources
and i just found out that alot of our customers are getting the same bounce back, hotmail, yahoo email do come thru.
please help.
I really need help. company that i work for completely lost access to email, it happened to be that our email host, company that has our MX or A record ( not that familiar with this) drop us without telling us which cause our exchange server to not receive any external emails. We just moved all of our information and transfered it to Dotser.com. well now we do receive limited external emails. but none from AOL or other valid corporations. for example i got a bounce back that my wife sent me while trying to email me directly.
This message was created automatically by mail delivery software. A message that you have sent could not be delivered to one or morerecipients. This is a permanent error. The following address failed: <ezambrano@empireresources
and i just found out that alot of our customers are getting the same bounce back, hotmail, yahoo email do come thru.
please help.
SOLUTION
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ASKER
all changes were done yesterday, then this morning we were finally able to receive limited external email.
this is what i have setup at dotser.com, please let me know if its correct
DNS Management: EMPIRERESOURCES.COM
empireresources.com MX 10 mail.empireresources.com
empireresources.com A x.x.46.71
empireresources.com TXT v=spf1 mx mx:mail.empireresources.co
mail.empireresources.com A x.x.46.70
www.empireresources.com A x.x.46.71
exchange server is x.x.46.70
webserver (webpage) is x.x.46.71
this is what i have setup at dotser.com, please let me know if its correct
DNS Management: EMPIRERESOURCES.COM
empireresources.com MX 10 mail.empireresources.com
empireresources.com A x.x.46.71
empireresources.com TXT v=spf1 mx mx:mail.empireresources.co
mail.empireresources.com A x.x.46.70
www.empireresources.com A x.x.46.71
exchange server is x.x.46.70
webserver (webpage) is x.x.46.71
SOLUTION
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ASKER
i assume everything else that ive entered is correct, from that test it states that
Error fetching SOA from ns2.nameresolve.COM [63.251.83.77], request timed out. Probably DNS server is offline
and
DNS server ns2.nameresolve.COM failed and will be dropped from other tests
is this something i have to do and how, or is it my hosting company.
thanks again
Error fetching SOA from ns2.nameresolve.COM [63.251.83.77], request timed out. Probably DNS server is offline
and
DNS server ns2.nameresolve.COM failed and will be dropped from other tests
is this something i have to do and how, or is it my hosting company.
thanks again
SOLUTION
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ASKER
still not working, from doing some research i dl a tool from Microsoft smtpdiag. and i get this failure
C:\Documents and Settings\ezambrano\Desktop
ag johndoe@empireresources.co
Searching for Exchange external DNS settings.
Computer name is ZAMBRANO.
Checking SOA for panynj.gov.
Checking external DNS servers.
Checking internal DNS servers.
SOA serial number match: Passed.
Checking local domain records.
Checking MX records using TCP: empireresources.com.
Checking MX records using UDP: empireresources.com.
Both TCP and UDP queries succeeded. Local DNS test passed.
Checking remote domain records.
Checking MX records using TCP: panynj.gov.
Checking MX records using UDP: panynj.gov.
Both TCP and UDP queries succeeded. Remote DNS test passed.
Checking MX servers listed for janedoe@panynj.gov.
Connecting to panynj.gov.inbound15.mxlog
Successfully connected to panynj.gov.inbound15.mxlog
Connecting to panynj.gov.inbound25.mxlog
Successfully connected to panynj.gov.inbound25.mxlog
Connecting to panynj.gov.inbound25.mxlog
Connecting to the server failed. Error: 10060
Failed to submit mail to panynj.gov.inbound25.mxlog
Connecting to panynj.gov.inbound25.mxlog
Successfully connected to panynj.gov.inbound25.mxlog
Connecting to panynj.gov.inbound25.mxlog
Successfully connected to panynj.gov.inbound25.mxlog
Connecting to panynj.gov.inbound35.mxlog
Failed to receive data. Error: 10054
Error: Expected "220". Failed to get a response from the server.
Failed to submit mail to panynj.gov.inbound35.mxlog
Connecting to panynj.gov.inbound35.mxlog
thank you
C:\Documents and Settings\ezambrano\Desktop
ag johndoe@empireresources.co
Searching for Exchange external DNS settings.
Computer name is ZAMBRANO.
Checking SOA for panynj.gov.
Checking external DNS servers.
Checking internal DNS servers.
SOA serial number match: Passed.
Checking local domain records.
Checking MX records using TCP: empireresources.com.
Checking MX records using UDP: empireresources.com.
Both TCP and UDP queries succeeded. Local DNS test passed.
Checking remote domain records.
Checking MX records using TCP: panynj.gov.
Checking MX records using UDP: panynj.gov.
Both TCP and UDP queries succeeded. Remote DNS test passed.
Checking MX servers listed for janedoe@panynj.gov.
Connecting to panynj.gov.inbound15.mxlog
Successfully connected to panynj.gov.inbound15.mxlog
Connecting to panynj.gov.inbound25.mxlog
Successfully connected to panynj.gov.inbound25.mxlog
Connecting to panynj.gov.inbound25.mxlog
Connecting to the server failed. Error: 10060
Failed to submit mail to panynj.gov.inbound25.mxlog
Connecting to panynj.gov.inbound25.mxlog
Successfully connected to panynj.gov.inbound25.mxlog
Connecting to panynj.gov.inbound25.mxlog
Successfully connected to panynj.gov.inbound25.mxlog
Connecting to panynj.gov.inbound35.mxlog
Failed to receive data. Error: 10054
Error: Expected "220". Failed to get a response from the server.
Failed to submit mail to panynj.gov.inbound35.mxlog
Connecting to panynj.gov.inbound35.mxlog
thank you
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thank you all for your help, had to wait 48 hours. will split accordingly
ASKER
this is what i get doing a test from dnsreport.com
Getting MX record for empireresources.com (from local DNS server, may be cached)... Received a SERVER FAILURE response.
This should be treated as an ERROR (per RFC974), and the E-mail delivery should PROBABLY be retried later.
and
http://www.dnsreport.com/tools/dnsreport.ch?domain=empireresources.com