I have a user running an HP laptop wioth biometrics using Credential Manager and his index finger to login. The initial screen asks him to swipe a finger or use ctrl-alt-del to enter a password. He swipes his finger and it reads ok, but then asks him to load in a password anyway. He enters that in and is all set and all of his wwebsites that he also stores on cridential manager works fine.
It should just take his finger swipe and log him right into the laptop without a stop for a password.
Any ideas on what may be causing this issue for him?