HP's Biometric Credential Manager not working as expected

I have a user running an HP laptop wioth biometrics using Credential Manager and his index finger to login.  The initial screen asks him to swipe a finger or use ctrl-alt-del to enter a password.  He swipes his finger and it reads ok, but then asks him to load in a password anyway.  He enters that in and is all set and all of his wwebsites that he also stores on cridential manager works fine.

It should just take his finger swipe and log him right into the laptop without a stop for a password.

Any ideas on what may be causing this issue for him?
regosnellAsked:
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and235100Connect With a Mentor Commented:
I have used this software before - it is a bit tricky - and the options are not quite where you would expect them.

Where you configure his fingerprint - you have to find the box that says "use fingerprint only" (or similar)

On the General tab (in Credential Manager) of the “Advanced Settings” page, select Use Credential Manager to logon to Windows. A confirmation window opens.

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regosnellAuthor Commented:
Thanks and235100
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and235100Commented:
That's okay. Glad you got it sorted.
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