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Outlook 2003 not showing attachments on inital email open

Posted on 2007-03-21
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Last Modified: 2010-04-08
Gang,

     I am having a problem with Outlook 2003 when a person initially opens an email with an attachment.  The initial open will not show the attachment, but any time the same email is opened there after, the attachment shows like it is supposed to.  To further complicate the matter, it seems like the emails that are affected are only the ones coming in today.  I can open prior emails that show attachments just fine.  FYI, even if I move the email to another folder, it still will not show the attachment correctly unless it is opened a second time.

Thanks,
Dale Gore
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Question by:dgore1
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by:war1
ID: 18764865
Greetings, dgore1 !

What change since Outlook last worked properly? Reverse the change.  

If no joy, perform a system restore to yesterday to a day when Outlook worked.

Best wishes!
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Expert Comment

by:war1
ID: 18764876
Also, restarting Outlook or restarting the computer may fix the problem.
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Author Comment

by:dgore1
ID: 18764984
Thanks for the prompt responses.  What has changed was that outlook was previously showing all emails that had been received and being received with the subject as "none".  These emails couldn't be opened or viewed at all.  To fix that problem, I removed that persons email account, uninstalled and reinstalled an outlook connector (world client aka MDaemon 2.1).  The person also wanted the their personal folder contents integrated with the connector (it uses an IMAP connection).  Now the person's emails show up correctly as do the global calendar.  Everything is fixed with the exception of the attachment issue.  Also, just as a side note, I exported the persons email to a backup.pst file before doing all the steps above.  Once the MDaemon was reinstalled and setup for the users account, I imported the backup.pst file into the active mail folder (ie not personal folders, archive folders, etc).  During the import, several errors occured (I can't remember what they were), so I waited to see what would happen after the import.  Once again, everything seems to be running fine with that one exception.
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Author Comment

by:dgore1
ID: 18766298
After uninstalling the email account and connector once again, the problem is still present.  It seems to only be affecting the inbox, but instead of the problem occuring on emails today, it seems like it is a problem with any email in the inbox with any attachment.  Any ideas?
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Expert Comment

by:war1
ID: 18766472
Check if antivirus is affecting viewing of attachment. Temporarily disable antivirus check of email.
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by:war1
ID: 18788209
dgore1, any update?
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Author Comment

by:dgore1
ID: 18792824
I have not been back to the site since I posted the question.  I should be back there today (3/26) and will try to anti virus, but I doubt that is the reason since the attachments show up just fine in prior emails (ones opened and ones that haven't been).  Any other ideas?
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Expert Comment

by:war1
ID: 18793918
By disabling antivirus, you would check a recent AV update cause the attachment problem.

If no joy, and you have not done so, perform a system restore to a date when all worked.
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Author Comment

by:dgore1
ID: 18800087
Rather than do a system restore, I would rather just uninstall and reinstall the office suite (which would include Outlook).  I don't trust system restores as I have had some that didn't work very well.
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war1 earned 500 total points
ID: 18801037
Reinstall MS Office would fix the problem if the problem is in Office file.  If the problem is not in Office file, reinstall will not fix it.  Let me know how disable antivirus as I propose above worked for you.

I've found System Restore less disruptive then an Office reinstall.  Make sure to disable programs running in background, like antivirus and antispyware programs, before doing a system restore.
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Author Comment

by:dgore1
ID: 18812538
This was from an earlier ticket with System restore called System restore Crisis that came about after a system I was working on began to freeze up.  I found a date before all the problems performed the system restore and bam....no desktop...you could logon, just no ICONS, taskbar, etc.  

Here's how I solved that problem:

Did a system restore...no desktop icons nothing...just a background.
pressed ctrl alt del and found taskmanager...clicked on file>new task explore.exe...runs for only a second...
Then I did this: file>new task %systemroot%\system32\restore\RSTRUI.exe...it brings up the system restore menu...I choose to uninstall the last restore point and bingo, all is back!!!

That's why I'm not a big fan of system restore.
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Author Comment

by:dgore1
ID: 18854622
Currently I am working at trying another computer with a fresh profile to see if it's computer specific or profile specific...well let you know as soon as I find out..
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