CIsco ASA device challenges

Cisco ASA device.

I am not able to do tracerts, ping or to see my websites with my public IP adreses just the private IP's
NetNinjaAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

batry_boyCommented:
Need a little more info...are you trying to perform these actions from inside the ASA or from an external host (outside the ASA)?
0
NetNinjaAuthor Commented:
trying to perform these actions from inside the network.
I guess I would have to create Nat rules to translate those public IP's?

So for instance my mail server is available via 38.116.1.1\exchange but it's private IP is 10.1.10.2
if I try to get to the public IP address from inside my network I get a page cannot be found. however I can reach it via my private IP via 10.1.10.2\exchange
I also have problems with my other websites as well.
users don't remember private IP's to well :)

So on the ASA I would add a Static IP and then what would I need to do from there?

Also I discovered I canno't do any tracerts or Pings to the outside world and want to be able to do this.
It makes the developers nervous when they are unable to do this.


0
batry_boyCommented:
The tracerts and pings to the outside world are easy to allow...enter the following commands on the ASA:

access-list acl_outside_in permit icmp any any echo-reply
access-list acl_outside_in permit icmp any any unreachable
access-list acl_outside_in permit icmp any any time-exceeded
access-group acl_outside_in in interface outside

Substitute whatever ACL name you have applied to your outside interface in the above commands.

As for the website access, your users are using the public IP address of an inside web server to access them?  Why don't they use the DNS hostname of those servers?  That's an atypical way of accessing inside web servers.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Top Threats of Q1 & How to Defend Against Them

WEBINAR: Join WatchGuard CTO and our Threat Research Team on Aug. 2nd to hear the findings from our Q1 Internet Security Report! Learn more about the top threats detected in the first quarter and how you can defend your business against them!

NetNinjaAuthor Commented:
Awesome! You da man! well at least that is working


0
batry_boyCommented:
Can you elaborate on the other problem you are seeing?  In my personal opinion, you should not make your firewall have to process traffic for inside to inside traffic.  Can your internal users use a hostname that you could put in your internal DNS server and let them access your internal web servers that way?
0
NetNinjaAuthor Commented:
Lets see if this makes any sense.
If I go into properties and click on the DNS client I noticed there were no DNS entires there.
So I placed my ISP's DNS servers there.
Should I enable DNS Lookup on both the inside and outside interface?

we had a contractor come in a install the device. I have some experience with Cisco Pix 520 firewalls so I am trying to understand why there were no DNS entries. Sometimes looking over the installers shoulders does not help very much. :)
0
batry_boyCommented:
When you say you "go into properties and click on the DNS client" are you talking about in the ASDM GUI for the ASA or are you talking about the DNS settings for an end user workstation?  Judging from your wording in the next two lines, it sounds like you're talking about the DNS settings for the ASA itself and not a workstation, but I wanted to verify.

If you are talking about the DNS settings for the ASA itself, you can put in a DNS server entry but this would only enable DNS name resolution from the ASA firewall itself, not your end user workstations.  The workstations themselves have to have a DNS server entry in their IP configuration for them to perform DNS name resolution.  Having said this, there are few times when it becomes useful for the ASA to perform DNS resolution.  What I was referring to in my last post was to have your end user workstations resolve the hostname of your internal web servers via DNS rather than making them type in http://38.116.1.1/exchange to get to OWA (I assume this is what you are doing).  What I mean is to allow your users to use something like http://mail.yourcompany.com/exchange instead, where the DNS hostname mail.yourcompany.com resolves to 10.1.10.2.  If this was configured, then your internal users would not even hit the ASA for this traffic flow to happen.  Of course, you would have to have your own internal DNS server to have an entry to a private address like the 10.1.10.2 address.  Do you have an internal DNS server?  If you don't there is a way called DNS rewrite to perform what I think you want to do.  Post back and elaborate on your particular situation and we'll take a look!
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Wireless Networking

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.