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Moved emails from one PST to another, and now they are gone.

Posted on 2007-03-21
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Last Modified: 2010-04-08
Greetings:

Situation:  Home email account ... everything is downloaded into a PST.  Trying to keep PST's small, so a user moves his sent items from one PST to another.  Everything gets deleted out of the first PST and never appears in the second.

Any ideas?  Ever heard of this?

There is no view applied.  Both PST's created with the new format and not over 500 MB.  SCANPST run multiple times and no errors found.  Export of both PST's basically replicates and the missing emails are still gone.  Using outlook 2003.  Copies of PST moved to another machine and still no emails are visible.

hex editor to recover deleted items only works on the deleted items folder.

Any idea how to recover the missing emails?  Its' abotu 100 MB of information.

regards

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Question by:kjanicke
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war1 earned 1000 total points
ID: 18765626
Greetings, kjanicke !

Sorry to hear about the missing emails. See if these tips to recover deleted items work for you
http://www.outlook-tips.net/howto/recover_deleted.htm
OR
http://www.sparnaaij.net/howto/restoredeleteditemsfromanoutlookpst.htm

If no joy, you will have to look for a backup PST to recover the missing emails.

Best wishes!
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by:kjanicke
ID: 18765707
Greetings War1:

Thanks for the links.  I wasn't aware of the second reference so it helps back me up.

I'm afraid these items were not in the deleted items folder tho.  The missing emails were in the sent items folder and moved to another PST.

No backups available.  It was a home computer.  And you know when there are less administrators, there are less chances of losing data.

... right ???   (Just laugh).

Thanks again.  Any other suggestions are very welcome.
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LVL 97

Expert Comment

by:war1
ID: 18788215
kjanicke,

If you cannot recover from corrupt PST file, and you have not backup, then the emails are gone. Sorry!
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LVL 18

Author Comment

by:kjanicke
ID: 18788261
Greetings:

Well, after a bit of work, we were able to recover some with the hex editor method.  It wasn't a total recovery but that is becuase the user continued to write to the file after we had told him not to.  But even then, we may not have recovered it all.

best guess is about 90 or 110 objects out of the sent items folder, and a few more in inbox, and assorted otehr folders.

Thanks again for your help.
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