Solved

How to hard reset BlackBerry 8703e

Posted on 2007-03-21
2
18,171 Views
Last Modified: 2012-05-05
I just setup Blackberry Enterprise Server express and I have activated my Blackberry 8703e phone.  Everything works fine, except that I cannot send email from the phone.

Before I installed the enterprise server, the phone had been setup to use the desktop redirector.  I did not do anything to the phone before enterprise activation and I think that it is still trying to use the old redirector software to send email from the phone.

How can I do a hard reset on this phone, or do you guys have any ideas of what I can do to change this.  Everything else synchronizes fine (contacts, calendar, task, new emails)
0
Comment
Question by:doulos777
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 10

Accepted Solution

by:
abraham808 earned 500 total points
ID: 18766625
Hard reset is different to clearing everything out.

Hard reset - take the battery out.

Clear everything - Options > Security > General Settings > Wipe Handheld
0
 
LVL 63

Expert Comment

by:SysExpert
ID: 18766627
I would check the settings in the redirector first.

Then backup all your data just in case.
hard reset is a wipe, normally done throgh the security options - Wheel button - choose wipe and enter the word
blackberry.

I hope this helps !


0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

With the release of BlackBerry Enterprise Server (BES) 5.0 and the large amount of new features on offer, many administrators, IT architects and professionals will be looking very seriously (if not already considering) at migrating to, or deploying,…
Blackberry is the key service used in the corporate world to enable Email on mobile. As it is a business critical solution, issues related to Blackberry are taken up with high priority.  When I start working on a Blackberry issue related with mail d…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …
I've attached the XLSM Excel spreadsheet I used in the video and also text files containing the macros used below. https://filedb.experts-exchange.com/incoming/2017/03_w12/1151775/Permutations.txt https://filedb.experts-exchange.com/incoming/201…

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question