Solved

How to hard reset BlackBerry 8703e

Posted on 2007-03-21
2
18,157 Views
Last Modified: 2012-05-05
I just setup Blackberry Enterprise Server express and I have activated my Blackberry 8703e phone.  Everything works fine, except that I cannot send email from the phone.

Before I installed the enterprise server, the phone had been setup to use the desktop redirector.  I did not do anything to the phone before enterprise activation and I think that it is still trying to use the old redirector software to send email from the phone.

How can I do a hard reset on this phone, or do you guys have any ideas of what I can do to change this.  Everything else synchronizes fine (contacts, calendar, task, new emails)
0
Comment
Question by:doulos777
2 Comments
 
LVL 10

Accepted Solution

by:
abraham808 earned 500 total points
ID: 18766625
Hard reset is different to clearing everything out.

Hard reset - take the battery out.

Clear everything - Options > Security > General Settings > Wipe Handheld
0
 
LVL 63

Expert Comment

by:SysExpert
ID: 18766627
I would check the settings in the redirector first.

Then backup all your data just in case.
hard reset is a wipe, normally done throgh the security options - Wheel button - choose wipe and enter the word
blackberry.

I hope this helps !


0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

It still surprises me how many businesses have many of their staff constantly away from the office needing reliable Internet, and without realising it, the answers been in their pocket the whole time! I’m talking, of course, about the phenomenon …
Blackberry is the key service used in the corporate world to enable Email on mobile. As it is a business critical solution, issues related to Blackberry are taken up with high priority.  When I start working on a Blackberry issue related with mail d…
This is used to tweak the memory usage for your computer, it is used for servers more so than workstations but just be careful editing registry settings as it may cause irreversible results. I hold no responsibility for anything you do to the regist…
Video by: Mark
This lesson goes over how to construct ordered and unordered lists and how to create hyperlinks.

895 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now