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Can not access SMSMSE 5.0 after upgrade..Access is denied.

Posted on 2007-03-21
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Last Modified: 2009-12-16
I am using an Exchange 2003 server, running on Windows 2003 Server standard edition. I upgraded from SMSMSE 4.6 to 5.0 and now I can not access the SMSMSE program. It tells me "Access is Denied. User is unauthorized or has limited rights on server '(server name.domain)'."
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Question by:phideltman191
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9 Comments
 
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Expert Comment

by:jefferybush
ID: 18768749
You need to give your user ID permissions to use the SMSSME. Go your userID in Active Directory,Users and Computers. Select the "Member Of" tab and add both SMSMSE admins and SMSMSE Viewers to your profile. Save and exit. That should fix your problem.

On an added note, if you haven't already started and used Exchange IMF for your spam, get to it. It saved my CEO headaches, which in turn saved me some.

JB
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by:phideltman191
ID: 18770603
The admin account logging on this server was already the SMSMSE Admin, so I added SMSMSE Viewer like you suggested and it still did not work. I received the exact same error message. Any other ideas?
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Expert Comment

by:jefferybush
ID: 18773725
Is the Symantec Mail service running? Also, do you have an account you can use with admin priveleges which you can add those two permissions to in order to test? Is the admin account you are using the local account on the server, or a different user account with admin privs?
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by:phideltman191
ID: 18773830
The account that I use to login to the server with has both SMSMSE Admin and SMSMSE Viewer privledges. The account is not a local admin, but it is a domain admin. What exactly is the name of the service? I do not have a service called Symantec Mail service. The Symantec services I do have are:
Symantec Antivirus
Symantec Antvirus Definition Watcher
Symantec Event Manager
Symantec Mail Security SPAM Statistics
Symantec Settings Manager
Symantec SPBBCSvc
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jefferybush earned 500 total points
ID: 18774220
The service we have on 5.0 is as follows:

Symantec Mail Security for Microsoft Exchange

I don't know if this is a result of the upgrade, we installed ours from scratch.

Have you tired to reinstall yet? I don't have the install manual with me but I remember a few key points. Be sure to turn your resident Virus Scan's Auto-protect off for the duration of the installation. Also, if I remember correctly, the management console uses asks to use a port. Make sure it doesn't use 80. There is also a note in the instructions that tells you to exclude certain folders from the scan.

Let me know how it goes!
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Expert Comment

by:jefferybush
ID: 18774345
Oh, and I would deinstall both apps then reinstall.
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by:phideltman191
ID: 18774682
I uninstalled the SMSMSE 5.0, deleted the registry entry under HK_LOCAL MACHINE, SOFTWARE, SYMANTEC, SMSMSE, 5.0. Then I reinstalled 5.0 and selected NO to stop IIS and NO to SESA. I manaully restarted the IIS Admin service. That fixed it. Thanks jefferybush for all your help.
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Expert Comment

by:jefferybush
ID: 18774801
Glad to hear the reinstall worked. The directions in the install guide for 5.0 aren't extremely helpful as far as I am concerned. One more question, did it install the "Symantec Mail Security for Microsoft Exchange" service, or is it called something else on your system?

JB
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Author Comment

by:phideltman191
ID: 18774870
Yes, it did install the Syamntec Mail Security for Microsoft Exchange service. I guess the absence of this service is a sure sign that isn't installed correctly. Thanks again.
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