?
Solved

Can not access SMSMSE 5.0 after upgrade..Access is denied.

Posted on 2007-03-21
9
Medium Priority
?
1,970 Views
Last Modified: 2009-12-16
I am using an Exchange 2003 server, running on Windows 2003 Server standard edition. I upgraded from SMSMSE 4.6 to 5.0 and now I can not access the SMSMSE program. It tells me "Access is Denied. User is unauthorized or has limited rights on server '(server name.domain)'."
0
Comment
Question by:phideltman191
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
9 Comments
 
LVL 1

Expert Comment

by:jefferybush
ID: 18768749
You need to give your user ID permissions to use the SMSSME. Go your userID in Active Directory,Users and Computers. Select the "Member Of" tab and add both SMSMSE admins and SMSMSE Viewers to your profile. Save and exit. That should fix your problem.

On an added note, if you haven't already started and used Exchange IMF for your spam, get to it. It saved my CEO headaches, which in turn saved me some.

JB
0
 
LVL 1

Author Comment

by:phideltman191
ID: 18770603
The admin account logging on this server was already the SMSMSE Admin, so I added SMSMSE Viewer like you suggested and it still did not work. I received the exact same error message. Any other ideas?
0
 
LVL 1

Expert Comment

by:jefferybush
ID: 18773725
Is the Symantec Mail service running? Also, do you have an account you can use with admin priveleges which you can add those two permissions to in order to test? Is the admin account you are using the local account on the server, or a different user account with admin privs?
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 1

Author Comment

by:phideltman191
ID: 18773830
The account that I use to login to the server with has both SMSMSE Admin and SMSMSE Viewer privledges. The account is not a local admin, but it is a domain admin. What exactly is the name of the service? I do not have a service called Symantec Mail service. The Symantec services I do have are:
Symantec Antivirus
Symantec Antvirus Definition Watcher
Symantec Event Manager
Symantec Mail Security SPAM Statistics
Symantec Settings Manager
Symantec SPBBCSvc
0
 
LVL 1

Accepted Solution

by:
jefferybush earned 1500 total points
ID: 18774220
The service we have on 5.0 is as follows:

Symantec Mail Security for Microsoft Exchange

I don't know if this is a result of the upgrade, we installed ours from scratch.

Have you tired to reinstall yet? I don't have the install manual with me but I remember a few key points. Be sure to turn your resident Virus Scan's Auto-protect off for the duration of the installation. Also, if I remember correctly, the management console uses asks to use a port. Make sure it doesn't use 80. There is also a note in the instructions that tells you to exclude certain folders from the scan.

Let me know how it goes!
0
 
LVL 1

Expert Comment

by:jefferybush
ID: 18774345
Oh, and I would deinstall both apps then reinstall.
0
 
LVL 1

Author Comment

by:phideltman191
ID: 18774682
I uninstalled the SMSMSE 5.0, deleted the registry entry under HK_LOCAL MACHINE, SOFTWARE, SYMANTEC, SMSMSE, 5.0. Then I reinstalled 5.0 and selected NO to stop IIS and NO to SESA. I manaully restarted the IIS Admin service. That fixed it. Thanks jefferybush for all your help.
0
 
LVL 1

Expert Comment

by:jefferybush
ID: 18774801
Glad to hear the reinstall worked. The directions in the install guide for 5.0 aren't extremely helpful as far as I am concerned. One more question, did it install the "Symantec Mail Security for Microsoft Exchange" service, or is it called something else on your system?

JB
0
 
LVL 1

Author Comment

by:phideltman191
ID: 18774870
Yes, it did install the Syamntec Mail Security for Microsoft Exchange service. I guess the absence of this service is a sure sign that isn't installed correctly. Thanks again.
0

Featured Post

Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There are times when we need to generate a report on the inbox rules, where users have set up forwarding externally in their mailbox. In this article, I will be sharing a script I wrote to generate the report in CSV format.
I don't pretend to be an expert at this, but I have found a few things that are useful. I hope that sharing them here will help others, so they will not have to face some rather hard choices. Since I felt this to be a topic of enough importance and…
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
Suggested Courses
Course of the Month8 days, 15 hours left to enroll

764 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question