I need to support various desktops - windows and Mac - remotely. The desktops are not all in the same building, not all on the same network, some have no server at all - just a remote desktop at a home office (sales person). I use remote console for windows servers, but what to do about the individula workstations?
I would like to know my options for software that works for both macs and windows. I think there are two situaltions- one if a user has an issue and I need to work with them to solve it - so they launch something perhaps. The second is if I am working on it and they have gone out to lunch.
Can someone help out and let me know where to start looking? This is a small biz market - so large enterprise solutions with large price tags won't really work out.