Can't open this item; the operation failed after creation of custom form in Outlook 2003

I have a user who has created a custom public form in Outlook 2003m sp2.  Since he created the form and published it, he cannot right-click on any items in his inbox (or any other folder) - the menu simply does not appear.  Also, if he tries to open recurring calendar entries, he gets "Can't open this item. The operation failed."

I have done a "detect and repair," which solves the issue until the computer is restarted.  Then it is back to the same behavior.  

He is running Office 2003sp2 and WinXP Pro, sp2.  
Help!

Thanks so much.

Tara
tsbjaxAsked:
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vangipeCommented:
Have a look at this newsgroup article, it sounds like your problem: http://groups.google.be/group/microsoft.public.outlook.general/browse_thread/thread/f0cc917166d349e2/7b25420ab1a2b9f1?lnk=st&q=%22context+menu%22+%2Boutlook+%2Bappear&rnum=48&hl=en#7b25420ab1a2b9f1

I had the same problem on my pc at home in IE7 and it could only be solved by reinstalling the entire pc. Before you do that, try reapplying service packs (both windows and office).

To solve the problem with the recurring calendar entries: close Outlook, find and rename frmcache.dat to .old and see if that helps.

Hope that helps
Peter
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