Solved

2003 server will not install SP 1 or 2

Posted on 2007-03-21
13
207 Views
Last Modified: 2010-04-20
 Ok, Got a windows 2003 server, Never been updated, client found out it was left out of their regular maintenance schedule and tried to run windows updates.
  Some of the updates installed but when it came to SP2 the update downloaded and ran for about 20 mins or so then failed with the message that it couldn't update the catalogue.
  This is where we got called in. We tried various 'fixes' from the internet, with no success.
  We decided to try getting SP1 and see if that would go and then go up from there.  The SP1 gave us another error having to do with cryptograhics, we did some searching and managed to solve this problem, but again, after downloading and running it too failed with 'cannot update catalogue'.
  We've tried the solutions at these links:  http://technet2.microsoft.com/WindowsServer/en/library/6d70c1d0-9112-43d4-b41f-6922de18c6ac1033.mspx?mfr=true
http://support.microsoft.com/kb/281458
http://support.microsoft.com/default.aspx?scid=kb;en-us;822798
  This machine is running Norton 10.1, and runs medical billing software for a doctor's office.  
   HELP!  <smile>
0
Comment
Question by:riteheer
13 Comments
 
LVL 70

Expert Comment

by:KCTS
ID: 18767915
Disable Norton and Try installing Sp2 again. (should be no need to install SP1 first)
0
 
LVL 48

Expert Comment

by:Jay_Jay70
ID: 18767935
is there anything more detailed in the logs?
0
 
LVL 15

Author Comment

by:riteheer
ID: 18768099
actually I'm not sure about the logs Jay Jay, will try to check them tomorrow and see what I can find. I wasn't actually onsite, had one of my techs there. But I've taken control of it now, since he was ready to throw it out the window.
   I'll try installing without Norton running.
Thanks,
Jappo
0
 
LVL 15

Author Comment

by:riteheer
ID: 18936455
Just so everyone knows, I have not abandoned this question, I'm still working on getting back to client to test the patch with AV turned off.
Will post once it's done
Jappo
0
 
LVL 15

Author Comment

by:riteheer
ID: 18975715
Ok,
I'm on site now, just tried updating again without NAV. No go, so I ran the update manually by downloading the file first and used /er switch.  The update gets to the point of updating the registry and comes back with an error that "Service Pack 2 setup error failed to install catalog files"
    doing a search on that error, I found something referring to server 2000, about nt5inf.cat being corrupted. I expanded a new copy and replaced the old one.
   Still no go, I'm at a loss on this one. But still hoping someone will be able to help.
0
 
LVL 15

Author Comment

by:riteheer
ID: 19064887
Well still working with MS on this issue, yesterday I tried everything at this post: http://support.microsoft.com/kb/822798/en-us
With no success.  I'm open to suggestions, if anyone has any, looks like it may end up being a total reload, which is terrible considering this is the DC for a busy doctor's office.
0
Get up to 2TB FREE CLOUD per backup license!

An exclusive Black Friday offer just for Expert Exchange audience! Buy any of our top-rated backup solutions & get up to 2TB free cloud per system! Perform local & cloud backup in the same step, and restore instantly—anytime, anywhere. Grab this deal now before it disappears!

 
LVL 15

Author Comment

by:riteheer
ID: 19288463
Ok, after weeks of trying to resolve this via email with MS Support the rep finally recommended calling and working with phone specialist. AFter about 3 hours with them via phone, they sent me a hotfix to resolve the issue. This hotfix isn't normally available and since it's not been tested much, they don't like to offer it until a last resort.  
The hotfix installed and then had to install the sp2 twice to update all files. But the issue is solved.
I'll be requesting PAQ/refund.
Thank you all for suggestions.
Jappo
0
 
LVL 1

Expert Comment

by:matthijssen
ID: 19288518
Could you post any information about the MS hotfix - I am having the same exact problem and would like to avoid the 3 hours on the phone with Microsoft.  Any MS related info would be greatly appreciated.
0
 
LVL 48

Expert Comment

by:Jay_Jay70
ID: 19288543
wow i wonder how many of them they have available for all the issues floating around!
0
 
LVL 15

Author Comment

by:riteheer
ID: 19288911
Other than the problem of installing the sp2 fix, the general error that happened was it would get to the part of the install that said  'backing up registry' and then it would crash with the error that it was not successful, and half the time after clicking ok on two error messages the server would reboot.  
The first level tech I talked to on the phone ended up referring me to a second level tech who gave me the info for the hotfix.  I don't remember at this moment rather or not I still have info on the hotfix or where I found it, but will be at the client one day next week. I will make a note and check the server to see if I still have it. If so I'll pass it along to you, but it won't be before Tues or Wed of next week.
Jappo
0
 
LVL 48

Expert Comment

by:Jay_Jay70
ID: 19312782
no problems here
0
 
LVL 1

Accepted Solution

by:
Vee_Mod earned 0 total points
ID: 19314802
Closed, 500 points refunded.
Vee_Mod
Community Support Moderator
0

Featured Post

Do email signature updates give you a headache?

Do you feel like all of your time is spent managing email signatures? Too busy to visit every user’s desk to make updates? Want high-quality HTML signatures on all devices, including on mobiles and Macs? Then, let Exclaimer solve all your email signature problems today!

Join & Write a Comment

This is an article about Leadership and accepting and adapting to new challenges. It focuses mostly on upgrading to Windows 10.
In this article, I will show you HOW TO: Install VMware Tools for Windows on a VMware Windows virtual machine on a VMware vSphere Hypervisor 6.5 (ESXi 6.5) Host Server, using the VMware Host Client. The virtual machine has Windows Server 2016 instal…
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now