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2003 server will not install SP 1 or 2

 Ok, Got a windows 2003 server, Never been updated, client found out it was left out of their regular maintenance schedule and tried to run windows updates.
  Some of the updates installed but when it came to SP2 the update downloaded and ran for about 20 mins or so then failed with the message that it couldn't update the catalogue.
  This is where we got called in. We tried various 'fixes' from the internet, with no success.
  We decided to try getting SP1 and see if that would go and then go up from there.  The SP1 gave us another error having to do with cryptograhics, we did some searching and managed to solve this problem, but again, after downloading and running it too failed with 'cannot update catalogue'.
  We've tried the solutions at these links:  http://technet2.microsoft.com/WindowsServer/en/library/6d70c1d0-9112-43d4-b41f-6922de18c6ac1033.mspx?mfr=true
http://support.microsoft.com/kb/281458
http://support.microsoft.com/default.aspx?scid=kb;en-us;822798
  This machine is running Norton 10.1, and runs medical billing software for a doctor's office.  
   HELP!  <smile>
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Jeff Perkins
Asked:
Jeff Perkins
1 Solution
 
KCTSCommented:
Disable Norton and Try installing Sp2 again. (should be no need to install SP1 first)
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Jay_Jay70Commented:
is there anything more detailed in the logs?
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Jeff PerkinsOwnerAuthor Commented:
actually I'm not sure about the logs Jay Jay, will try to check them tomorrow and see what I can find. I wasn't actually onsite, had one of my techs there. But I've taken control of it now, since he was ready to throw it out the window.
   I'll try installing without Norton running.
Thanks,
Jappo
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Jeff PerkinsOwnerAuthor Commented:
Just so everyone knows, I have not abandoned this question, I'm still working on getting back to client to test the patch with AV turned off.
Will post once it's done
Jappo
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Jeff PerkinsOwnerAuthor Commented:
Ok,
I'm on site now, just tried updating again without NAV. No go, so I ran the update manually by downloading the file first and used /er switch.  The update gets to the point of updating the registry and comes back with an error that "Service Pack 2 setup error failed to install catalog files"
    doing a search on that error, I found something referring to server 2000, about nt5inf.cat being corrupted. I expanded a new copy and replaced the old one.
   Still no go, I'm at a loss on this one. But still hoping someone will be able to help.
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Jeff PerkinsOwnerAuthor Commented:
Well still working with MS on this issue, yesterday I tried everything at this post: http://support.microsoft.com/kb/822798/en-us
With no success.  I'm open to suggestions, if anyone has any, looks like it may end up being a total reload, which is terrible considering this is the DC for a busy doctor's office.
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Jeff PerkinsOwnerAuthor Commented:
Ok, after weeks of trying to resolve this via email with MS Support the rep finally recommended calling and working with phone specialist. AFter about 3 hours with them via phone, they sent me a hotfix to resolve the issue. This hotfix isn't normally available and since it's not been tested much, they don't like to offer it until a last resort.  
The hotfix installed and then had to install the sp2 twice to update all files. But the issue is solved.
I'll be requesting PAQ/refund.
Thank you all for suggestions.
Jappo
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matthijssenCommented:
Could you post any information about the MS hotfix - I am having the same exact problem and would like to avoid the 3 hours on the phone with Microsoft.  Any MS related info would be greatly appreciated.
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Jay_Jay70Commented:
wow i wonder how many of them they have available for all the issues floating around!
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Jeff PerkinsOwnerAuthor Commented:
Other than the problem of installing the sp2 fix, the general error that happened was it would get to the part of the install that said  'backing up registry' and then it would crash with the error that it was not successful, and half the time after clicking ok on two error messages the server would reboot.  
The first level tech I talked to on the phone ended up referring me to a second level tech who gave me the info for the hotfix.  I don't remember at this moment rather or not I still have info on the hotfix or where I found it, but will be at the client one day next week. I will make a note and check the server to see if I still have it. If so I'll pass it along to you, but it won't be before Tues or Wed of next week.
Jappo
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Jay_Jay70Commented:
no problems here
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Vee_ModCommented:
Closed, 500 points refunded.
Vee_Mod
Community Support Moderator
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