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2003 server will not install SP 1 or 2

Posted on 2007-03-21
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Last Modified: 2010-04-20
 Ok, Got a windows 2003 server, Never been updated, client found out it was left out of their regular maintenance schedule and tried to run windows updates.
  Some of the updates installed but when it came to SP2 the update downloaded and ran for about 20 mins or so then failed with the message that it couldn't update the catalogue.
  This is where we got called in. We tried various 'fixes' from the internet, with no success.
  We decided to try getting SP1 and see if that would go and then go up from there.  The SP1 gave us another error having to do with cryptograhics, we did some searching and managed to solve this problem, but again, after downloading and running it too failed with 'cannot update catalogue'.
  We've tried the solutions at these links:  http://technet2.microsoft.com/WindowsServer/en/library/6d70c1d0-9112-43d4-b41f-6922de18c6ac1033.mspx?mfr=true
http://support.microsoft.com/kb/281458
http://support.microsoft.com/default.aspx?scid=kb;en-us;822798
  This machine is running Norton 10.1, and runs medical billing software for a doctor's office.  
   HELP!  <smile>
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Question by:Jeff Perkins
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13 Comments
 
LVL 70

Expert Comment

by:KCTS
ID: 18767915
Disable Norton and Try installing Sp2 again. (should be no need to install SP1 first)
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LVL 48

Expert Comment

by:Jay_Jay70
ID: 18767935
is there anything more detailed in the logs?
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LVL 15

Author Comment

by:Jeff Perkins
ID: 18768099
actually I'm not sure about the logs Jay Jay, will try to check them tomorrow and see what I can find. I wasn't actually onsite, had one of my techs there. But I've taken control of it now, since he was ready to throw it out the window.
   I'll try installing without Norton running.
Thanks,
Jappo
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LVL 15

Author Comment

by:Jeff Perkins
ID: 18936455
Just so everyone knows, I have not abandoned this question, I'm still working on getting back to client to test the patch with AV turned off.
Will post once it's done
Jappo
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LVL 15

Author Comment

by:Jeff Perkins
ID: 18975715
Ok,
I'm on site now, just tried updating again without NAV. No go, so I ran the update manually by downloading the file first and used /er switch.  The update gets to the point of updating the registry and comes back with an error that "Service Pack 2 setup error failed to install catalog files"
    doing a search on that error, I found something referring to server 2000, about nt5inf.cat being corrupted. I expanded a new copy and replaced the old one.
   Still no go, I'm at a loss on this one. But still hoping someone will be able to help.
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LVL 15

Author Comment

by:Jeff Perkins
ID: 19064887
Well still working with MS on this issue, yesterday I tried everything at this post: http://support.microsoft.com/kb/822798/en-us
With no success.  I'm open to suggestions, if anyone has any, looks like it may end up being a total reload, which is terrible considering this is the DC for a busy doctor's office.
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LVL 15

Author Comment

by:Jeff Perkins
ID: 19288463
Ok, after weeks of trying to resolve this via email with MS Support the rep finally recommended calling and working with phone specialist. AFter about 3 hours with them via phone, they sent me a hotfix to resolve the issue. This hotfix isn't normally available and since it's not been tested much, they don't like to offer it until a last resort.  
The hotfix installed and then had to install the sp2 twice to update all files. But the issue is solved.
I'll be requesting PAQ/refund.
Thank you all for suggestions.
Jappo
0
 
LVL 1

Expert Comment

by:matthijssen
ID: 19288518
Could you post any information about the MS hotfix - I am having the same exact problem and would like to avoid the 3 hours on the phone with Microsoft.  Any MS related info would be greatly appreciated.
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LVL 48

Expert Comment

by:Jay_Jay70
ID: 19288543
wow i wonder how many of them they have available for all the issues floating around!
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LVL 15

Author Comment

by:Jeff Perkins
ID: 19288911
Other than the problem of installing the sp2 fix, the general error that happened was it would get to the part of the install that said  'backing up registry' and then it would crash with the error that it was not successful, and half the time after clicking ok on two error messages the server would reboot.  
The first level tech I talked to on the phone ended up referring me to a second level tech who gave me the info for the hotfix.  I don't remember at this moment rather or not I still have info on the hotfix or where I found it, but will be at the client one day next week. I will make a note and check the server to see if I still have it. If so I'll pass it along to you, but it won't be before Tues or Wed of next week.
Jappo
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LVL 48

Expert Comment

by:Jay_Jay70
ID: 19312782
no problems here
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