I just spent 30 minutes or so reading through threads on a product called "crossloop" - Remote Access desktop control type application. This folllowing quite a bit of googling and researching GoToAssist, Teamviewer, TightVNC, LogMeIn etc. etc. I am looking for Remote Desktop Control assistance software that is quick to setup, simple to use and without significant security implications.
I support 45 users - 2 locations - about a third who access remotely. Both locations are firewalled (ISA 2004 at one location and Netgear ProSafe VPN Firewall on other).
This would be more a bonus app than a necessity but advantageous if it was not overly expensive and met the above requirements.
If I'm following the drift correctly Crossloop will be recording all of the IP addresses involved between Host and client in order to facilitate connections through firewalls on either or both ends. A couple of posts seemed to indicate concern about this - I could understand if the addresses were static -
Are there significant security issues of concern with this type of software? Does anyone have recommendations or comments on software in this arena?