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strange issue sending email

Posted on 2007-03-21
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Last Modified: 2010-03-06
When sending an email from outlook 2003/Exchange the mail shows up in both the sent items and the inbox.  Any ideas?!!
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Question by:andreacadia
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7 Comments
 
LVL 39

Expert Comment

by:redseatechnologies
ID: 18768762
All users or one user?

Do they have any rules on the mailbox?

Is the recipient forwarding the mail back to the sender?
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Author Comment

by:andreacadia
ID: 18768769
seems to be only one user, no rules, no forwarding.

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LVL 39

Expert Comment

by:redseatechnologies
ID: 18768783
That one user, is it when they send to any particular recipient?

Does the same thing happen when they use OWA?
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Author Comment

by:andreacadia
ID: 18768787
seems to be any user.  Same thing happens in OWA
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Accepted Solution

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redseatechnologies earned 500 total points
ID: 18768798
OK, well first, try wiping out rules (i know you can't see anything there though)

close outlook, then > Start > run > outlook /cleanrules

If that doesn't do it, recreate the mailbox - Exmerge the mailbox out, delete it, recreate it, and reimport it again with exmerge

-red
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Author Comment

by:andreacadia
ID: 18770924
mail is getting bounced back from the account as well:

The following recipient(s) could not be reached:

      John Doe on 3/22/2007 9:17 AM
            A configuration error in the e-mail system caused the message to bounce between two servers or to be forwarded between two recipients.  Contact your administrator.
            <server.serverdomain.local #5.4.6>
.
There is an suspicous event id 3020 that shows up as well.  According to microsoft this may be because a users in on OU has the same email address as the user in another OU but this is not the case
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LVL 39

Expert Comment

by:redseatechnologies
ID: 18774736
I would be recreating the mailbox then, something has gone screwey there
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