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Cannot re-open Microsoft Outlook 2003 after closing it down.

Posted on 2007-03-21
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Last Modified: 2008-01-09
When closing down Microsoft Outlook 2003 on one of our XP (SP2) boxes, the OUTLOOK.EXE process keeps running in the background preventing the program from re-opening unless I manually end the process, or log off the/restart the computer (after logging off/restarting the computer and going back into outlook, the program tries to run in safe mode but fails and asks whether I want to start up the program like normal or exit).

Event viewer tells me that it's an error, event ID: 2000, Accepted Safe Mode action : <Microsoft Office product>.  

I have tried the following things to try to fix the problem with none of them working:
1) Running scanpst.exe on the personal folder
2) Running outlook in safe mode and doing a Detect and Repair
3) Running outlook in safe mode and disabling add-ons in Add-In Manager & /COM Add-ins
4) Renaming outcmd.dat to outcmd.old and restarting outlook
5) Recreating the profile
6) Reinstalling outlook

Business Contact Manager is not installed. Does anyone have any other ideas as to why this is happening?

Any help is appreciated.

Cheers,

Kai.
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Question by:invocare
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4 Comments
 
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Accepted Solution

by:
war1 earned 750 total points
ID: 18769116
Greetings, Kai !

When Outlook cannot close, it is likely a program is preventing it from closing. Here are some possibilities.
http://www.slipstick.com/problems/close.htm


Best wishes!
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LVL 97

Expert Comment

by:war1
ID: 18788232
Kai,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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Author Comment

by:invocare
ID: 19069140
war1,

My appologies for the late reply, been crazy busy lately. Was to do with antivirus and the download manager. Thanks for the post.

Kai.
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LVL 97

Expert Comment

by:war1
ID: 19069149
Kai, glad you found the program interfering with Outlook.
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