Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Cannot re-open Microsoft Outlook 2003 after closing it down.

Posted on 2007-03-21
4
Medium Priority
?
966 Views
Last Modified: 2008-01-09
When closing down Microsoft Outlook 2003 on one of our XP (SP2) boxes, the OUTLOOK.EXE process keeps running in the background preventing the program from re-opening unless I manually end the process, or log off the/restart the computer (after logging off/restarting the computer and going back into outlook, the program tries to run in safe mode but fails and asks whether I want to start up the program like normal or exit).

Event viewer tells me that it's an error, event ID: 2000, Accepted Safe Mode action : <Microsoft Office product>.  

I have tried the following things to try to fix the problem with none of them working:
1) Running scanpst.exe on the personal folder
2) Running outlook in safe mode and doing a Detect and Repair
3) Running outlook in safe mode and disabling add-ons in Add-In Manager & /COM Add-ins
4) Renaming outcmd.dat to outcmd.old and restarting outlook
5) Recreating the profile
6) Reinstalling outlook

Business Contact Manager is not installed. Does anyone have any other ideas as to why this is happening?

Any help is appreciated.

Cheers,

Kai.
0
Comment
Question by:invocare
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 
LVL 97

Accepted Solution

by:
war1 earned 750 total points
ID: 18769116
Greetings, Kai !

When Outlook cannot close, it is likely a program is preventing it from closing. Here are some possibilities.
http://www.slipstick.com/problems/close.htm


Best wishes!
0
 
LVL 97

Expert Comment

by:war1
ID: 18788232
Kai,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
0
 

Author Comment

by:invocare
ID: 19069140
war1,

My appologies for the late reply, been crazy busy lately. Was to do with antivirus and the download manager. Thanks for the post.

Kai.
0
 
LVL 97

Expert Comment

by:war1
ID: 19069149
Kai, glad you found the program interfering with Outlook.
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
Windows Server 2003 introduced persistent Volume Shadow Copies and made 2003 a must-do upgrade.  Since then, it's been a must-implement feature for all servers doing any kind of file sharing.
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question