• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 972
  • Last Modified:

Cannot re-open Microsoft Outlook 2003 after closing it down.

When closing down Microsoft Outlook 2003 on one of our XP (SP2) boxes, the OUTLOOK.EXE process keeps running in the background preventing the program from re-opening unless I manually end the process, or log off the/restart the computer (after logging off/restarting the computer and going back into outlook, the program tries to run in safe mode but fails and asks whether I want to start up the program like normal or exit).

Event viewer tells me that it's an error, event ID: 2000, Accepted Safe Mode action : <Microsoft Office product>.  

I have tried the following things to try to fix the problem with none of them working:
1) Running scanpst.exe on the personal folder
2) Running outlook in safe mode and doing a Detect and Repair
3) Running outlook in safe mode and disabling add-ons in Add-In Manager & /COM Add-ins
4) Renaming outcmd.dat to outcmd.old and restarting outlook
5) Recreating the profile
6) Reinstalling outlook

Business Contact Manager is not installed. Does anyone have any other ideas as to why this is happening?

Any help is appreciated.


  • 3
1 Solution
Greetings, Kai !

When Outlook cannot close, it is likely a program is preventing it from closing. Here are some possibilities.

Best wishes!

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
invocareAuthor Commented:

My appologies for the late reply, been crazy busy lately. Was to do with antivirus and the download manager. Thanks for the post.

Kai, glad you found the program interfering with Outlook.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free tool for managing users' photos in Office 365

Easily upload multiple users’ photos to Office 365. Manage them with an intuitive GUI and use handy built-in cropping and resizing options. Link photos with users based on Azure AD attributes. Free tool!

  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now