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troubleshooting Question

Cannot re-open Microsoft Outlook 2003 after closing it down.

Avatar of invocare
invocare asked on
OutlookWindows OSMicrosoft Applications
4 Comments1 Solution1002 ViewsLast Modified:
When closing down Microsoft Outlook 2003 on one of our XP (SP2) boxes, the OUTLOOK.EXE process keeps running in the background preventing the program from re-opening unless I manually end the process, or log off the/restart the computer (after logging off/restarting the computer and going back into outlook, the program tries to run in safe mode but fails and asks whether I want to start up the program like normal or exit).

Event viewer tells me that it's an error, event ID: 2000, Accepted Safe Mode action : <Microsoft Office product>.  

I have tried the following things to try to fix the problem with none of them working:
1) Running scanpst.exe on the personal folder
2) Running outlook in safe mode and doing a Detect and Repair
3) Running outlook in safe mode and disabling add-ons in Add-In Manager & /COM Add-ins
4) Renaming outcmd.dat to outcmd.old and restarting outlook
5) Recreating the profile
6) Reinstalling outlook

Business Contact Manager is not installed. Does anyone have any other ideas as to why this is happening?

Any help is appreciated.

Cheers,

Kai.
ASKER CERTIFIED SOLUTION
Avatar of war1
Commented:
This problem has been solved!
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