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no audio on inspiron 1501 XP

Posted on 2007-03-21
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Last Modified: 2013-12-01
I recently bought a Dell Inspiron 1501 with Vista Basic installed.  Vista sucked so I installed XP professional in place of it.

I downloaded all of the drivers from the Dell website, but my audio is still not working.  I have installed the Sigmatel STAC 92XX C-Major HD Audio Driver, but on reboot get a "This system does not support the driver you are trying to install".

In my Device Manager, I have three (3) "Other Devices" -- Two PCI Devices and a USB Controller

Any thoughts?
Does this mean I will never have audio on XP, or is there a work around?
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Question by:Monkee-Boy
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by:qz8dsw
ID: 18769377
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qz8dsw earned 250 total points
ID: 18769379
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by:Merete
ID: 18769384
Hi Monkee-Boy
Do you have the mainboard cd? The best option here is to install your mainboard drivers after installing windowxp, It will have all the onboard drivers for modem /network card /audio/ video if these are all onboard.
Before you use your mainboard cd uninstall the 3 other devices, then insert the mainboard cd and reboot, windows should find the drivers for it fine then.
If this still poses a problem.
do you know how to boot to safemode?
Tap f8 a few times,  
here's how
http://www.computerhope.com/issues/chsafe.htm
then uninstall these devices.
"Other Devices" -- Two PCI Devices and a USB Controller.
Do you have the xpsp2 ful setup disc or just xpsp1?
If you have a full xpsp2 cd you coudl perform a repair install.
But I'll wait till you post back before providing these steps.
Cheers M



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Author Comment

by:Monkee-Boy
ID: 18775653
qz8dsw:
those are the ones I tried that are giving me the error message.
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Author Comment

by:Monkee-Boy
ID: 18775672
Merete:
what do you mean by mainboard CD? the drives that came with the computer?  Yes I have that but for some reason my computer does not like it.

Can they make hardware that only works with a specific operating system?  In other words, do you think the problem is that this hardware won't work with XP?

THanks!
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by:Merete
Merete earned 250 total points
ID: 18776249
Hi Monkkee-Boy, if this is the original cd that came with your computer there should not be a problem,
Vista is just an upgrade to xp, but if you dont have xp sp2 installed could also be part oif the problem
I believe it is conflict at the moment, best option here is boot to safemode uninstall all these other devices etc.
Open  your device manager VIEW and unhide any hidden devices if there is any other devices or yellow Qestion marks or 2 of the same uninstall both instances reboot then>
put in the mainboard cd so that when you reboot windows will find new hardware and look on cd for it.

Run a dxdiag go to start run type in dxdiag press enter which version of directx do you have 9C?
Run the Audio tests.
As you say>>I recently bought a Dell Inspiron 1501 with Vista Basic installed.  Vista sucked so I installed XP professional in place of it.
This I believe holds a key too
How did you remove Vista?
Did you delete the partition? Then clean install xp

Do you have sp2 installed?
You'll need the sp2 installed as well.
Try these then come back.
So boot to safemode and uninstall the other devices. or any problem devices
boot back and see if the mainboard will install.
Upgrade to sp2.

Look in administartive tools event viewer applications>db click an error
you can copy one of these errors by clicking on the white icon below the down arrow and paste it here.
Just one please. That id number can help us.
Do you have office installed yet?
Regards Merete
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Author Comment

by:Monkee-Boy
ID: 18777260
the answer lied in having SP2 & the windows drivers.  Thanks!
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by:Merete
ID: 18777361
May I ask why you accepted qz8dsw answer as a solution he makes no reference to the xpsp2 drivers where as I did state that
Glad you solved it though.
Merete

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