some users unable to print to shared printer
Posted on 2007-03-22
I am working in a windows 2003 domain. I have a windows xp box that searves as a print server for 5 printers. All of them network are printers with built in network cards. All the printers are sared and have pretty high traffic. My problem is that poeple are often not able to print to these printers or add them to their computer, and if you browse the domain you cannot even see the printers as being attached to the computer. At the same time other users have no problems. The printers are attached and functioning fine. Also, the users don't experiance the problem all the time. Only at random times. Here are some things I have found:
-The print spool service on both the client and print server seems to be running fine.
-When logging directly to the print server there is no problems.
-I have found no log messages related to this problem.
-Connectivity between the two computers seems fine.
-The error given is that the printer is not connected.
Where should I start?