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Outlook 2007 Favorites Areas and shortcuts have disappeared

Posted on 2007-03-22
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Last Modified: 2009-01-21
I have a computer running Windows Vista and Office 2007 Ultimate.  One day, for no apparent reason, the user's "Favorites" areas disappeared and will not reappear.  I have deleted and profile and recreated it, I have performed the "Detect and Repair", just about anything I can think of (short of a complete reinstall).  Any ideas?

The only workaround has been to use the "Shortcuts" pane to create shortcuts to all the areas so they can be in one list.  He just leaves it on that nav pane and uses it.  However, it bothers me that this happened and I have no idea how to fix it.  Has anyone ever heard of this issue before?
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Question by:kiere
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5 Comments
 
LVL 9

Accepted Solution

by:
PC_Rob earned 1000 total points
ID: 18770896
You have checked VIEW-NAVIGATION PANE, and made sure FAVORITE FOLDERS is checked?

Regards,

Rob
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LVL 1

Author Comment

by:kiere
ID: 18771150
You know what.  It was already fixed.  We pushed out a bunch of patches the other day and maybe one of them fixed it.  I checked your suggestion only to find that it is was checked.  So, I then click on Contacts to see more of the behavior so we could continue forward and everything was there.  The user hadn't even noticed because he was still using the "Shortcuts" area.
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Author Comment

by:kiere
ID: 18771167
I gave you some points for such a quick response.  I hope that is ok.  Does that mess up anything by doing that?
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LVL 9

Expert Comment

by:PC_Rob
ID: 18771186
No problem.  Thanks for the points, and I am glad it is working for you.

Regards,

Rob
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Expert Comment

by:mpitfield
ID: 24453488
outlook.exe /resetnavpane, was the solution for me, running Outlook 2007 (Office Professional Plus SP2) on Vista Ultimate SP1
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