?
Solved

Spooler Service 1053 error

Posted on 2007-03-22
13
Medium Priority
?
2,080 Views
Last Modified: 2012-06-27
I have a SBS 2003 server and there is a printer that is connetced to the server via a USB port.  A few of the users print to this printer.   yesterday, the printer stopped functioning and when I looked at the services the spooler service was stopped.  I tried to restart it but got a 1053 error message.  I have also tried rebooting the server to no avail.  What is causing this and how can I correct it?
0
Comment
Question by:suzanne2003
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 5
13 Comments
 
LVL 11

Expert Comment

by:Zenith63
ID: 18774968
Event IDs can mean a lot of different things, can you post the actual error message with that one please?

The first thing I usually do with a spooler problem is stop the spooler if it's running, browse to C:\WINDOWS\SYSTEM32\SPOOL\PRINTERS and delete all files you find there, then restart the spooler service.  That folder is the standard spooling directory, so if there's a corrupt job in the queue that will clear it.
After that I'd start removing and deleting printers, you may have to do this through the registry if normal methods fail.
0
 

Author Comment

by:suzanne2003
ID: 18776409
I deleted all of the items that were in the printers folder and then deleted and reinstalled the printer and now most everything is working.  The person who sent the job that started this whole mess is still having a problem locally.  The client is running Vista and the print spooler service will not stay started.  I can start is and them about 1 minuted later I get a warning that the service has stopped.  I deleted all of the files in her C:\WINDOWS\SYSTEM32\SPOOL\PRINTERS folder but I am still having the problem.  The Evenr Viewer is giving in event error:  1000  Faulting application spoolsv.exe version 6.0.6000.16386.  Faulting application ntdll.dll version 6.0.6000.16386 time stamp 0x4549bdc9.  Another event viewer message is event 7034  Service Control Manager Print Spooler service terminated unexpectedly.  
0
 
LVL 11

Expert Comment

by:Zenith63
ID: 18779748
Did you delete the printers from her PC as well and see if the spooler starts then?  I'd be suspicious of a dodgy printer driver or one not quite compatible with Vista?
0
Get 15 Days FREE Full-Featured Trial

Benefit from a mission critical IT monitoring with Monitis Premium or get it FREE for your entry level monitoring needs.
-Over 200,000 users
-More than 300,000 websites monitored
-Used in 197 countries
-Recommended by 98% of users

 

Author Comment

by:suzanne2003
ID: 18780940
Yes, I deleted it and also downloaded the new Vista driver from HP.  The spooler still stops about every minute or so.
0
 
LVL 11

Expert Comment

by:Zenith63
ID: 18784990
I'd delete the printers again, restart the PC, stop the Spooler if it's running then start going through the registry looking for printer entries which shouldn't be there.  You can delete pretty much any keys that reference a printer you've deleted, they'll be recreated automatically.  I'd use the Find feature to search for say "Deskjet 600" or whatever.  Also go through the whole registry tree under HKEY_CURRENT_USER\Printers looking for values to delete.

Other then that I'm at a loss unfortuntely.  Maybe replace spoolsv.exe from the original Vista CD in case it's corrupt.
0
 

Author Comment

by:suzanne2003
ID: 18789808
I will try on Monday.  We will see what happens.  In case I need to, do I run an sfc from run if I need to replace spoolsv.exe?
0
 
LVL 11

Expert Comment

by:Zenith63
ID: 18791596
I'd be more inclined to do it manually rather then use sfc but by all means give sfc a try.

You'll find the two relevant files on your Windows CD (make sure version matches installed version), CD\i386\spoolsv.ex_ and CD\i386\spoolss.dl_ .  So stop the spooler service and use the Windows command line utility "expand" to decompress these files to the drive of the PC in question.  So open a command prompt and CD to CD\i386.  Then run
[expand spoolsv.ex_ c:\windows\system32\spoolsv.exe] and then
[expand spoolss.dl_ c:\windows\system32\spoolss.dll]
0
 

Author Comment

by:suzanne2003
ID: 18794143
Okay.  I tried to so the expand command but Vista does not have an i386 folder.  I searched the Vista CD and it did not find either the spoolsv.exe or the spoolss.dll.  I tried copying from another machine that is working and then expanding from that location, but I get an error that states can't open output file c:\windows\system32\spoolsv.exe.  Any other suggestions?
0
 
LVL 11

Expert Comment

by:Zenith63
ID: 18794410
Sorry but I haven't used Vista so I'm not sure where to get these files or if Vista even uses the same files now.
0
 

Author Comment

by:suzanne2003
ID: 18794522
Anyone else...
0
 

Author Comment

by:suzanne2003
ID: 18873315
For anyone else having this issue, this is how I corrected it:

Started spooler service
Deleted printers
Rebooted
Right clicked in the printers box and went to server properties and deleted all of the drivers listed
Rebooted
Added the printer
0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 20294319
PAQed with points refunded (500)

Computer101
EE Admin
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In the absence of a fully-fledged GPO Management product like AGPM, the script in this article will provide you with a simple way to watch the domain (or a select OU) for GPOs changes and automatically take backups when policies are added, removed o…
In this modest contribution, I want to share with the IT community (especially system administrators, IT Support Engineers and IT Help Desks) about Windows crashes/hangs and how to deal with these particular problems.
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
In this video, viewers will be given step by step instructions on adjusting mouse, pointer and cursor visibility in Microsoft Windows 10. The video seeks to educate those who are struggling with the new Windows 10 Graphical User Interface. Change Cu…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question