Link to home
Start Free TrialLog in
Avatar of wwbctsi
wwbctsi

asked on

FAX Service on SBS 2003 will not stay running.

I have a critical situation with a client:

SBS 2003 with a Brooktrout Fax card internal and USR Courier External.  External handles incoming faxes and internal handles outgoing.  Everything has been running great for approx 18 months.  Starting yesterday around 10:00 the Fax Service will not stay running.  Within 10 seconds of starting it shuts down.

I have installed all the updates including Server 2003 SP2.

Here are the relevent log entries:

System Log:

Event Type:      Error
Event Source:      Service Control Manager
Event Category:      None
Event ID:      7031
Date:            3/22/2007
Time:            10:08:36 AM
User:            N/A
Computer:      SVR-PRIMARY
Description:
The Fax service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Event Type:      Information
Event Source:      Print
Event Category:      None
** Event ID:      10
Date:            3/22/2007
Time:            10:08:10 AM
User:            NT AUTHORITY\NETWORK SERVICE
Computer:      SVR-PRIMARY
Description:
Document 2,  owned by NETWORK SERVICE was printed on Fax via port C:\Documents and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\Queue\1C76C8B85F294.FRT.  Size in bytes: 0; pages printed: 1


Application Log

Event Type:      Error
Event Source:      Microsoft Fax
Event Category:      Unknown
Event ID:      32108
Date:            3/22/2007
Time:            10:08:15 AM
User:            N/A
Computer:      SVR-PRIMARY
Description:
The Fax Service encountered a problem and needed to close.
 Error Code: 0x00000000
 This error code indicates the cause of the error.
 A Windows Error Report was generated with full details about the problem.
 The Fax service will restart now.

Event Type:      Error
Event Source:      Microsoft Fax
Event Category:      Initialization/Termination
Event ID:      32038
Date:            3/22/2007
Time:            10:09:36 AM
User:            N/A
Computer:      SVR-PRIMARY
Description:
Fax Service had problems initializing the fax service provider module 'Brooktrout FSP'.
 Please contact your FSP vendor.
 Reason: 0.
 Error code: 2.
 Location: C:\WINDOWS\System32\bfaxfsp.dll.
 This error code indicates the cause of the error.

Event Type:      Error
Event Source:      Application Error
Event Category:      (100)
Event ID:      1000
Date:            3/22/2007
Time:            10:09:44 AM
User:            N/A
Computer:      SVR-PRIMARY
Description:
Faulting application fxssvc.exe, version 5.2.3790.3959, faulting module fxstiff.dll, version 5.2.3790.3959, fault address 0x00058167.

** This event (the printing of a document with incrementing number) occurs immediatly before the service stops everytime.

I have  been fighting this for 24 hours.  Any help is greatly appreciated!!!!!!
ASKER CERTIFIED SOLUTION
Avatar of Murat Raymond
Murat Raymond
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of wwbctsi
wwbctsi

ASKER

It looks like you were right.  I disabled the two devices in device manager and restarted the service and it stayed running.  As soon as I enabled the USR external the service stopped again.  I can leave the Brooktrout internal fax board enabled but the fax service failes to initialize the service provider so it is useless as well.

It is not the solution I was hoping for but thanks for helping me put this thing to bed.