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FAX Service on SBS 2003 will not stay running.

Posted on 2007-03-22
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Last Modified: 2012-06-27
I have a critical situation with a client:

SBS 2003 with a Brooktrout Fax card internal and USR Courier External.  External handles incoming faxes and internal handles outgoing.  Everything has been running great for approx 18 months.  Starting yesterday around 10:00 the Fax Service will not stay running.  Within 10 seconds of starting it shuts down.

I have installed all the updates including Server 2003 SP2.

Here are the relevent log entries:

System Log:

Event Type:      Error
Event Source:      Service Control Manager
Event Category:      None
Event ID:      7031
Date:            3/22/2007
Time:            10:08:36 AM
User:            N/A
Computer:      SVR-PRIMARY
Description:
The Fax service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Event Type:      Information
Event Source:      Print
Event Category:      None
** Event ID:      10
Date:            3/22/2007
Time:            10:08:10 AM
User:            NT AUTHORITY\NETWORK SERVICE
Computer:      SVR-PRIMARY
Description:
Document 2,  owned by NETWORK SERVICE was printed on Fax via port C:\Documents and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\Queue\1C76C8B85F294.FRT.  Size in bytes: 0; pages printed: 1


Application Log

Event Type:      Error
Event Source:      Microsoft Fax
Event Category:      Unknown
Event ID:      32108
Date:            3/22/2007
Time:            10:08:15 AM
User:            N/A
Computer:      SVR-PRIMARY
Description:
The Fax Service encountered a problem and needed to close.
 Error Code: 0x00000000
 This error code indicates the cause of the error.
 A Windows Error Report was generated with full details about the problem.
 The Fax service will restart now.

Event Type:      Error
Event Source:      Microsoft Fax
Event Category:      Initialization/Termination
Event ID:      32038
Date:            3/22/2007
Time:            10:09:36 AM
User:            N/A
Computer:      SVR-PRIMARY
Description:
Fax Service had problems initializing the fax service provider module 'Brooktrout FSP'.
 Please contact your FSP vendor.
 Reason: 0.
 Error code: 2.
 Location: C:\WINDOWS\System32\bfaxfsp.dll.
 This error code indicates the cause of the error.

Event Type:      Error
Event Source:      Application Error
Event Category:      (100)
Event ID:      1000
Date:            3/22/2007
Time:            10:09:44 AM
User:            N/A
Computer:      SVR-PRIMARY
Description:
Faulting application fxssvc.exe, version 5.2.3790.3959, faulting module fxstiff.dll, version 5.2.3790.3959, fault address 0x00058167.

** This event (the printing of a document with incrementing number) occurs immediatly before the service stops everytime.

I have  been fighting this for 24 hours.  Any help is greatly appreciated!!!!!!
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Question by:wwbctsi
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2 Comments
 
LVL 15

Accepted Solution

by:
vico1 earned 2000 total points
ID: 18771613
Do the following:

Uninstall the fax Driver and reinstall it

If that doesn't work replace the hardware, as it could be a bad one.

Vico1
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Author Comment

by:wwbctsi
ID: 18772039
It looks like you were right.  I disabled the two devices in device manager and restarted the service and it stayed running.  As soon as I enabled the USR external the service stopped again.  I can leave the Brooktrout internal fax board enabled but the fax service failes to initialize the service provider so it is useless as well.

It is not the solution I was hoping for but thanks for helping me put this thing to bed.
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