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FAX Service on SBS 2003 will not stay running.
I have a critical situation with a client:
SBS 2003 with a Brooktrout Fax card internal and USR Courier External. External handles incoming faxes and internal handles outgoing. Everything has been running great for approx 18 months. Starting yesterday around 10:00 the Fax Service will not stay running. Within 10 seconds of starting it shuts down.
I have installed all the updates including Server 2003 SP2.
Here are the relevent log entries:
System Log:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Date: 3/22/2007
Time: 10:08:36 AM
User: N/A
Computer: SVR-PRIMARY
Description:
The Fax service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
Event Type: Information
Event Source: Print
Event Category: None
** Event ID: 10
Date: 3/22/2007
Time: 10:08:10 AM
User: NT AUTHORITY\NETWORK SERVICE
Computer: SVR-PRIMARY
Description:
Document 2, owned by NETWORK SERVICE was printed on Fax via port C:\Documents and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\Queue\1C76C8B85F2 94.FRT. Size in bytes: 0; pages printed: 1
Application Log
Event Type: Error
Event Source: Microsoft Fax
Event Category: Unknown
Event ID: 32108
Date: 3/22/2007
Time: 10:08:15 AM
User: N/A
Computer: SVR-PRIMARY
Description:
The Fax Service encountered a problem and needed to close.
Error Code: 0x00000000
This error code indicates the cause of the error.
A Windows Error Report was generated with full details about the problem.
The Fax service will restart now.
Event Type: Error
Event Source: Microsoft Fax
Event Category: Initialization/Termination
Event ID: 32038
Date: 3/22/2007
Time: 10:09:36 AM
User: N/A
Computer: SVR-PRIMARY
Description:
Fax Service had problems initializing the fax service provider module 'Brooktrout FSP'.
Please contact your FSP vendor.
Reason: 0.
Error code: 2.
Location: C:\WINDOWS\System32\bfaxfs p.dll.
This error code indicates the cause of the error.
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 3/22/2007
Time: 10:09:44 AM
User: N/A
Computer: SVR-PRIMARY
Description:
Faulting application fxssvc.exe, version 5.2.3790.3959, faulting module fxstiff.dll, version 5.2.3790.3959, fault address 0x00058167.
** This event (the printing of a document with incrementing number) occurs immediatly before the service stops everytime.
I have been fighting this for 24 hours. Any help is greatly appreciated!!!!!!
SBS 2003 with a Brooktrout Fax card internal and USR Courier External. External handles incoming faxes and internal handles outgoing. Everything has been running great for approx 18 months. Starting yesterday around 10:00 the Fax Service will not stay running. Within 10 seconds of starting it shuts down.
I have installed all the updates including Server 2003 SP2.
Here are the relevent log entries:
System Log:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Date: 3/22/2007
Time: 10:08:36 AM
User: N/A
Computer: SVR-PRIMARY
Description:
The Fax service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
Event Type: Information
Event Source: Print
Event Category: None
** Event ID: 10
Date: 3/22/2007
Time: 10:08:10 AM
User: NT AUTHORITY\NETWORK SERVICE
Computer: SVR-PRIMARY
Description:
Document 2, owned by NETWORK SERVICE was printed on Fax via port C:\Documents and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\Queue\1C76C8B85F2
Application Log
Event Type: Error
Event Source: Microsoft Fax
Event Category: Unknown
Event ID: 32108
Date: 3/22/2007
Time: 10:08:15 AM
User: N/A
Computer: SVR-PRIMARY
Description:
The Fax Service encountered a problem and needed to close.
Error Code: 0x00000000
This error code indicates the cause of the error.
A Windows Error Report was generated with full details about the problem.
The Fax service will restart now.
Event Type: Error
Event Source: Microsoft Fax
Event Category: Initialization/Termination
Event ID: 32038
Date: 3/22/2007
Time: 10:09:36 AM
User: N/A
Computer: SVR-PRIMARY
Description:
Fax Service had problems initializing the fax service provider module 'Brooktrout FSP'.
Please contact your FSP vendor.
Reason: 0.
Error code: 2.
Location: C:\WINDOWS\System32\bfaxfs
This error code indicates the cause of the error.
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 3/22/2007
Time: 10:09:44 AM
User: N/A
Computer: SVR-PRIMARY
Description:
Faulting application fxssvc.exe, version 5.2.3790.3959, faulting module fxstiff.dll, version 5.2.3790.3959, fault address 0x00058167.
** This event (the printing of a document with incrementing number) occurs immediatly before the service stops everytime.
I have been fighting this for 24 hours. Any help is greatly appreciated!!!!!!
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ASKER
It is not the solution I was hoping for but thanks for helping me put this thing to bed.