Windows 2003 Terminal Server sessions are unable to see ADUC icon on desktop?

I've recently built out a windows 2003 server, installed Terminal server on the server and am using the 120 days cals that they offer for testing. I have users in another country that perform helpdesk duties for a domain that we just built out. The users login into the terminal server using RDP and are then supposed to access the Active Directory Users & Computers icon that was placed on the desktop. The icon itself has been added to the all users profile so everyone that logs in should get it. The issue is that when a user logs into the server they do not get the icon on thier desktop?  The only users that see the icon are system administrators... We also need to lock down the desktop so that they only see the one icon to perform thier helpdesk duties. I just need a walk through for this process... any ideas?
ssellars36Asked:
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sirbountyCommented:
Are these mandatory profiles that may not be recieving the shortcut?
What if you create a new shortcut to dsa.msc
Does that work?
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ssellars36Author Commented:
They should all get the shortcut when logging in... I checked the attributes for the short and everything looks good. I thought that maybe I had 'Hidden" checked but it wasn't. I haven't tried creating a new shortcut for the dsa.msc. I'll try that and see what happens?
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ssellars36Author Commented:
Recreating the shortcut helped... they have access now...

All we need to do now is lock down the server so that they only see the dsa.msc icon when logging in. I was looking at the security templates, namely the securews.inff one. Do you think that will work or should I look for another one. Someone that I work with mentioned an appsec template but I've never seen one called that?
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sirbountyCommented:
Sorry, security templates I know very little about actually.
I've always thought that the kiosk methods were the ones to go with (but again, I know little about this... )  Hope this helps...(search for kiosk in this article)
http://www.microsoft.com/technet/prodtechnol/windowsserver2003/technologies/directory/activedirectory/stepbystep/gpfeat.mspx
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ssellars36Author Commented:
Thanks... I'll look over the Doc...
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ssellars36Author Commented:
Thanks...
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sirbountyCommented:
Happy to help - thanx for the grade! :^)
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