I've recently built out a windows 2003 server, installed Terminal server on the server and am using the 120 days cals that they offer for testing. I have users in another country that perform helpdesk duties for a domain that we just built out. The users login into the terminal server using RDP and are then supposed to access the Active Directory Users & Computers icon that was placed on the desktop. The icon itself has been added to the all users profile so everyone that logs in should get it. The issue is that when a user logs into the server they do not get the icon on thier desktop? The only users that see the icon are system administrators... We also need to lock down the desktop so that they only see the one icon to perform thier helpdesk duties. I just need a walk through for this process... any ideas?