Email received seems to be to big

Hello.  An email sent from an end user gets received by another end user.  The email registers as 1MB.  The only thing in the email is plain text.  What could cause the problem?  Thanks.
LVL 11
g000seAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

war1Commented:
g000se,

Some reasons why text email would seem big:

1. Email has attachment. Check if email has one or more attachment.

2.  The text is very long.  How long is the text?

3.  The email has background and other rich text enhancement.  These enchancement can make an email look pretty but adds a lot of overhead to the email.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
MCPJoeCommented:
Are these internal messages or are some of them coming in from the internet?  If its internal, and only occurs when a single user sends the message, then that user probably has some type of software addon for outlook.  I'd checkout the PC in question and see if there is some unwanted software on the machine.
0
g000seAuthor Commented:
Thanks war1 and MCPJoe for your replies.

There are no email attachments.  I had this same person send an email without any text and the email arrived with the size of 1 MB.

The email has no background.  I am not sure on the Text enhancements.  I will check.

Just internal messages.  How can I find unwanted software?  I can check add/remove programs and see.  

I also have run the anti-virus and anti-spyware software and found nothing.

Thanks again for your assistance.
0
Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

MCPJoeCommented:
But just to clarify, its just this one user who is having this issue, when other users send mail they are received at a reasonable message size right?  
0
g000seAuthor Commented:
MCPJoe,
"But just to clarify, its just this one user who is having this issue, when other users send mail they are received at a reasonable message size right? "  Yes.

I was able to look at her Mail format\Message format was set to "Rich text".  I changed it back to HTML and now when I send an email from her account to my email it comes in around 60 KB.

Thanks for your help war1 and MCPJoe.
0
MCPJoeCommented:
something is still not right for this user, as using plain text should never cause a message to appear as 1MB!.  You may have worked around the problem for now, but it may still be an underlying issue you will end up dealing with again at some point.  Glad its working for now though!
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.