Email received seems to be to big
Hello. An email sent from an end user gets received by another end user. The email registers as 1MB. The only thing in the email is plain text. What could cause the problem? Thanks.
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MCPJoe
Are these internal messages or are some of them coming in from the internet? If its internal, and only occurs when a single user sends the message, then that user probably has some type of software addon for outlook. I'd checkout the PC in question and see if there is some unwanted software on the machine.
ASKER
Thanks war1 and MCPJoe for your replies.
There are no email attachments. I had this same person send an email without any text and the email arrived with the size of 1 MB.
The email has no background. I am not sure on the Text enhancements. I will check.
Just internal messages. How can I find unwanted software? I can check add/remove programs and see.
I also have run the anti-virus and anti-spyware software and found nothing.
Thanks again for your assistance.
There are no email attachments. I had this same person send an email without any text and the email arrived with the size of 1 MB.
The email has no background. I am not sure on the Text enhancements. I will check.
Just internal messages. How can I find unwanted software? I can check add/remove programs and see.
I also have run the anti-virus and anti-spyware software and found nothing.
Thanks again for your assistance.
But just to clarify, its just this one user who is having this issue, when other users send mail they are received at a reasonable message size right?
ASKER
MCPJoe,
"But just to clarify, its just this one user who is having this issue, when other users send mail they are received at a reasonable message size right? " Yes.
I was able to look at her Mail format\Message format was set to "Rich text". I changed it back to HTML and now when I send an email from her account to my email it comes in around 60 KB.
Thanks for your help war1 and MCPJoe.
"But just to clarify, its just this one user who is having this issue, when other users send mail they are received at a reasonable message size right? " Yes.
I was able to look at her Mail format\Message format was set to "Rich text". I changed it back to HTML and now when I send an email from her account to my email it comes in around 60 KB.
Thanks for your help war1 and MCPJoe.
something is still not right for this user, as using plain text should never cause a message to appear as 1MB!. You may have worked around the problem for now, but it may still be an underlying issue you will end up dealing with again at some point. Glad its working for now though!