?
Solved

Exchange server 2003 - Incoming mail server (POP3) error

Posted on 2007-03-22
10
Medium Priority
?
414 Views
Last Modified: 2012-06-27
Exchange server 2003 - Incoming mail server (POP3) error
 
Question:
We have an exchange server SBE 2003, we are 29 users. To retrieve e-mail from a host mail server we set up a POP/SMTP account for each one of the users.  We have problems with two users, the POP settings do not work even thought is the same as the other users. We get an Incoming mail server (POP3) error when testing the settings,  keep asking for the password.
The password is right becuase  these two users can access their inbox via OWA.

users have Windows XP Pro, outlook 2003.

Any thought on this problem?

thank you!

Authored by: cosio
0
Comment
Question by:cosio
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 4
10 Comments
 
LVL 9

Expert Comment

by:MCPJoe
ID: 18773187
Can you clarify a bit, are you checking mail through POP3 on a remote server and downloading to Exchange locally, or is the problem when users try to collect their mail from your Exchange server that the pop errors happen?  Do you have the POP3 service enabled in Exchange?  
0
 
LVL 9

Expert Comment

by:MCPJoe
ID: 18773192
P.S. if the problem is with your local Exchange box, check in Exchnage system manager under your server name, expand protocols and look for POP3 and see if its enabled.  
0
 

Author Comment

by:cosio
ID: 18773408
Our e-mail is being hosted on a remote server, to retrive the e-mail we have the POP3 accounts. When these two users try to receive the e-mail that is in the host server is when the window pops up asking for user name and password.
We have 29 users, only two have this problem. The settings are the same for all of them. These two user can access the host e-mail server via OWA, the user name and password work.
POP3 is enabled in exchange
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
LVL 9

Expert Comment

by:MCPJoe
ID: 18773441
Ok, on your remote Exchange server, do you have access to check the user account properties?  Has pop3 for these two users ever worked before?  If not, it could be that on the remote server, someone forgot to enable POP3 access to the server.  
0
 
LVL 9

Expert Comment

by:MCPJoe
ID: 18773447
Sorry, I meant to say, someone may have forgotten to enable pop3 access on the server for those two accounts.  
0
 

Author Comment

by:cosio
ID: 18773814
The POP3 have never worked for these two users. I do believe that the problem is in the remote server, I just want to make sure I cover all option at my end.
I do not have access to check the accounts properties.
0
 
LVL 9

Expert Comment

by:MCPJoe
ID: 18773827
If you are sure the account settings are correct at the client side, then problem must be at the remote server.  Do you have someone you can contact at the remote server location who can check the user properties for you?
0
 

Author Comment

by:cosio
ID: 18773851
Yes, I already ask  them to check the user properties as you suggested.
0
 
LVL 9

Accepted Solution

by:
MCPJoe earned 1000 total points
ID: 18773872
If this is a hosted Exchange environment, they may have all remote connectivity options turned off by default, which they would then need to manually enable per user (unless they use some type of group based system or hosting utility).  It may be as simple as them enabling POP3 access at their user account level.
0
 

Author Comment

by:cosio
ID: 18774447
The host mail server's admin enabled POP3 access to these accounts. That fixed my problem.

Thank you for your guidance!
0

Featured Post

Get free NFR key for Veeam Availability Suite 9.5

Veeam is happy to provide a free NFR license (1 year, 2 sockets) to all certified IT Pros. The license allows for the non-production use of Veeam Availability Suite v9.5 in your home lab, without any feature limitations. It works for both VMware and Hyper-V environments

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
New style of hardware planning for Microsoft Exchange server.
how to add IIS SMTP to handle application/Scanner relays into office 365.
This video discusses moving either the default database or any database to a new volume.
Suggested Courses
Course of the Month14 days, 7 hours left to enroll

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question