Exchange server 2003 - Incoming mail server (POP3) error

Exchange server 2003 - Incoming mail server (POP3) error
 
Question:
We have an exchange server SBE 2003, we are 29 users. To retrieve e-mail from a host mail server we set up a POP/SMTP account for each one of the users.  We have problems with two users, the POP settings do not work even thought is the same as the other users. We get an Incoming mail server (POP3) error when testing the settings,  keep asking for the password.
The password is right becuase  these two users can access their inbox via OWA.

users have Windows XP Pro, outlook 2003.

Any thought on this problem?

thank you!

Authored by: cosio
cosioAsked:
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MCPJoeCommented:
Can you clarify a bit, are you checking mail through POP3 on a remote server and downloading to Exchange locally, or is the problem when users try to collect their mail from your Exchange server that the pop errors happen?  Do you have the POP3 service enabled in Exchange?  
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MCPJoeCommented:
P.S. if the problem is with your local Exchange box, check in Exchnage system manager under your server name, expand protocols and look for POP3 and see if its enabled.  
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cosioAuthor Commented:
Our e-mail is being hosted on a remote server, to retrive the e-mail we have the POP3 accounts. When these two users try to receive the e-mail that is in the host server is when the window pops up asking for user name and password.
We have 29 users, only two have this problem. The settings are the same for all of them. These two user can access the host e-mail server via OWA, the user name and password work.
POP3 is enabled in exchange
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MCPJoeCommented:
Ok, on your remote Exchange server, do you have access to check the user account properties?  Has pop3 for these two users ever worked before?  If not, it could be that on the remote server, someone forgot to enable POP3 access to the server.  
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MCPJoeCommented:
Sorry, I meant to say, someone may have forgotten to enable pop3 access on the server for those two accounts.  
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cosioAuthor Commented:
The POP3 have never worked for these two users. I do believe that the problem is in the remote server, I just want to make sure I cover all option at my end.
I do not have access to check the accounts properties.
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MCPJoeCommented:
If you are sure the account settings are correct at the client side, then problem must be at the remote server.  Do you have someone you can contact at the remote server location who can check the user properties for you?
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cosioAuthor Commented:
Yes, I already ask  them to check the user properties as you suggested.
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MCPJoeCommented:
If this is a hosted Exchange environment, they may have all remote connectivity options turned off by default, which they would then need to manually enable per user (unless they use some type of group based system or hosting utility).  It may be as simple as them enabling POP3 access at their user account level.
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cosioAuthor Commented:
The host mail server's admin enabled POP3 access to these accounts. That fixed my problem.

Thank you for your guidance!
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