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Photoshop Elements hangs while loading on a Mac

Posted on 2007-03-22
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Last Modified: 2010-04-25
Photoshop Elements fails to open on a Mac. It hangs after trying to access some location on the internet. You solved this for me once before, but I lost the reply and would like the solution again. I believe I deleted some files in the library to make it work. I am working under OSX 10.3.9
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Question by:solmax
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Expert Comment

by:sibgig
ID: 18792559
fonts....


make sure you don't have any new 'flaky' fonts installed. if you are using a third party software to turn on and off fonts, then turn off all fonts and try again.
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Author Comment

by:solmax
ID: 18794218
This is not the solution to the problem. I believe the internet access is to verify that the Photoshop is registered to the user. The previous correct solution to the problem recommended that I delete so files in the Library related to Photoshop, but I don't have a record of what those files were.
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Expert Comment

by:David Brugge
ID: 18795187
I don't suppose that you remember what name you used when the question was answered before.
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Author Comment

by:solmax
ID: 18795875
It would have started with sol. The various names could be solmax, solomonmax, or sol_max. After receiving the correct answer I decided to become a paying member of experts-exchange.

Solomon Max
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LVL 26

Expert Comment

by:David Brugge
ID: 18797536
Well, I went to advanced search and searched on the KeyWords Photoshop+Element+Mac+hang hoping to find a similar question in the archive. No luck. (although, to be honest, I gave up searching after looking at 300 questions and never found any variation on Sol or Max)

Sorry that that didn't work. Here is a link to the generic "My Photoshop, Photoshop Elements, Imageready program Freezes when I..." help file for the Mac:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=327279

In my experience, 80% of the time rebuilding the preference file works.

Best of luck,

David B.
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Author Comment

by:solmax
ID: 18800169
There was a file in the Preferences section of the Library called:

Photoshop Elements 2.0 Paths

I  deleted that file (I vaguely recalled that "Paths" seemed to be the problem before). I brestarted Photoshop and there were no problems.

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Expert Comment

by:David Brugge
ID: 18802344
Excellent, award yourself the points!
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Expert Comment

by:David Brugge
ID: 19199259
> PAQ with points refunded

agree
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