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Rtvscan.exe Symantec runtime error

Posted on 2007-03-22
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Last Modified: 2013-11-22
I running Symantec Client Security v3.1 on a 2003 server and about 10 workstations. On one of the workstations I started receiving the following error:

    Microsoft Visual C++ Runtime Library
          Program: ... \Symantec Client Security\Symantec Antivirus\Rtvscan.exe

    This application has requested the runtime to terminate it in an unusual way.

It appears at boot up multiple times and periodically during normal operation



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Question by:dcconsulting
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by:Jared Luker
ID: 18774472
Have you tried installing the latest version of SCS?  I know that there were several bugs in previous versions that cause errors like that.
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edwill earned 250 total points
ID: 18809538
I am getting the same error on an XP servicepack 2 and all WIN security packs installed, workstation that has Symantec Antivirus ver: 10.1.5.5000 (was the most current until 2 weeks ago). I'm also running the newest version of Spyware Doctor V5.0. The error did not start appearing until I upgraded the Symantec to the new version. I have also tried uninstall/reinstall of SAV. My next steps will be to try and revert back to the previous versions of both products to see if that fixes the runtime exception error.  
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by:Jared Luker
ID: 18810112
It sounds like it might be a support issue that you are going to need to take up with Symantec support.
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by:padiap
ID: 18813056
I would just like to add that I have also had the same problem when running SAV10.1.5 and Spyware Doctor 5.0 - I uninstalled Spyware Doctor 5.0 and now I don't get the errors. Might be insteresting to note that SD5.0 has Antivirus Support which the previous did not. I would like to find a solution for the two to coexist..
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