?
Solved

Opening shared contacts locks up Outlook

Posted on 2007-03-22
10
Medium Priority
?
871 Views
Last Modified: 2010-03-06
The last two times I tried to open Contacts for our company and search for a name, the outlook locks up and I get a not responding for Outlook.
0
Comment
Question by:Nmagsaysay
  • 5
  • 4
10 Comments
 
LVL 10

Expert Comment

by:MATTHEW_L
ID: 18774700
How many contacts are in the shared contacts?  Is this a public folder or the GAL?

I once had a problem with searching local contacts that it would freeze up at a certain point every time.  There was a corrupt contact.

You may try a re-creation of teh outlook profile, as that takes care of a lot of problems.
0
 

Author Comment

by:Nmagsaysay
ID: 18774722
6800 contacts in  a public folder.
0
 
LVL 10

Expert Comment

by:MATTHEW_L
ID: 18774744
Is this happening on multiple Outlook clients?

Give the re-create the Outlook profile a shot.
0
Easily manage email signatures in Office 365

Managing email signatures in Office 365 can be a challenging task if you don't have the right tool. CodeTwo Email Signatures for Office 365 will help you implement a unified email signature look, no matter what email client is used by users. Test it for free!

 

Author Comment

by:Nmagsaysay
ID: 18774776
It's happening company wide i don't have the option of re-creating the profile.  Is there a limit to public contacts?
0
 
LVL 10

Expert Comment

by:MATTHEW_L
ID: 18774820
I'm not sure of a hard set limit, but I would say that 6800 in one shared contact is a lot, and very easily causing the problem.
0
 

Author Comment

by:Nmagsaysay
ID: 18774839
Any suggestions on resolving the issue?
0
 
LVL 10

Expert Comment

by:MATTHEW_L
ID: 18774856
You may look into full text indexing on the public folder which may help the search performance.

Is it locking up only when searching or when just browsing through the folder.

You could also try to split the contacts up a bit.  Have a top level folder, and then have different divisions of contacts in separate contact folders beneath the top level.

If it is just searches, try full text indexing.

What kind of server is this running on?
0
 

Author Comment

by:Nmagsaysay
ID: 18774867
Can i do the indexing at one spot or does each Outlook client have to run it?  I"m running an SBS 2003 Server.
0
 
LVL 10

Expert Comment

by:MATTHEW_L
ID: 18774896
Full text indexing is configured on the Exchange server in Enterprise System Manager.

http://technet.microsoft.com/en-us/library/bb124634.aspx
0
 
LVL 104

Accepted Solution

by:
Sembee earned 2000 total points
ID: 18775504
If you leave Outlook, does it respond eventually?
I would personally look at splitting the folder up. That is a lot of contacts and while there is not a technical limit, there is a limit to what users can take. Splitting the list up makes it more manageable.

Simon.
0

Featured Post

Free tool for managing users' photos in Office 365

Easily upload multiple users’ photos to Office 365. Manage them with an intuitive GUI and use handy built-in cropping and resizing options. Link photos with users based on Azure AD attributes. Free tool!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article explains how to move an Exchange 2013/2016 mailbox database and logs to a different drive.
Organisation is organized in a pattern to flow the day to day business, every application and system is interdepended on each other and when very important “Exchange Server downtime” happened.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
Planning to migrate your EDB file(s) to a new or an existing Outlook PST file? This video will guide you how to convert EDB file(s) to PST. Besides this, it also describes, how one can easily search any item(s) from multiple folders or mailboxes…

601 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question