Opening shared contacts locks up Outlook

The last two times I tried to open Contacts for our company and search for a name, the outlook locks up and I get a not responding for Outlook.
NmagsaysayAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

MATTHEW_LCommented:
How many contacts are in the shared contacts?  Is this a public folder or the GAL?

I once had a problem with searching local contacts that it would freeze up at a certain point every time.  There was a corrupt contact.

You may try a re-creation of teh outlook profile, as that takes care of a lot of problems.
0
NmagsaysayAuthor Commented:
6800 contacts in  a public folder.
0
MATTHEW_LCommented:
Is this happening on multiple Outlook clients?

Give the re-create the Outlook profile a shot.
0
The Ultimate Tool Kit for Technolgy Solution Provi

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy for valuable how-to assets including sample agreements, checklists, flowcharts, and more!

NmagsaysayAuthor Commented:
It's happening company wide i don't have the option of re-creating the profile.  Is there a limit to public contacts?
0
MATTHEW_LCommented:
I'm not sure of a hard set limit, but I would say that 6800 in one shared contact is a lot, and very easily causing the problem.
0
NmagsaysayAuthor Commented:
Any suggestions on resolving the issue?
0
MATTHEW_LCommented:
You may look into full text indexing on the public folder which may help the search performance.

Is it locking up only when searching or when just browsing through the folder.

You could also try to split the contacts up a bit.  Have a top level folder, and then have different divisions of contacts in separate contact folders beneath the top level.

If it is just searches, try full text indexing.

What kind of server is this running on?
0
NmagsaysayAuthor Commented:
Can i do the indexing at one spot or does each Outlook client have to run it?  I"m running an SBS 2003 Server.
0
MATTHEW_LCommented:
Full text indexing is configured on the Exchange server in Enterprise System Manager.

http://technet.microsoft.com/en-us/library/bb124634.aspx
0
SembeeCommented:
If you leave Outlook, does it respond eventually?
I would personally look at splitting the folder up. That is a lot of contacts and while there is not a technical limit, there is a limit to what users can take. Splitting the list up makes it more manageable.

Simon.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.