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Mouse Freezes With Internet Connection

Posted on 2007-03-22
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Medium Priority
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Last Modified: 2008-02-01
I believe I saw a similar problem somewhere else but I can't kind it. I'm not sure what's going on with my computer but ever since I left my computer on overnight, my computer's been acting really weird. My mouse started skipping (not moving my itself) a lot whenever I tried to move it. I thought I was being hacked or something so I unplugged my modem and the problem seemed to go away. What's going on?!
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Question by:orangutang
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9 Comments
 
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fullandby earned 1500 total points
ID: 18777261
This is the type of symptom you get when there is a conflict between the com ports though I do not know why it should just happen by just leaving the computer on. Check to make sure that the modem and mouse are not on the same com port. Also, something might have corrupted one of the drivers for one or the other of the devices. You don't say what OS you are running but check your "system information". It can be found by going to Start/ Accessories/System Tools for most Windows OS. You might be able to find more information there to help track down the problem.
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by:orangutang
ID: 18777386
How do I check if they're on the same port? I forgot since I never deal with ports.
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by:fullandby
ID: 18779019
I assume that it is XP since I just noticed that this question is in the XP area. I did not notice that before so more than likely there should be no conflict since you probably are using a PS2 or USB mouse. When you say you unplugged the modem do you mean that you unplugged the phone line into the modem or did you remove the modem from the computer? Please try and be specific.
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LVL 22

Author Comment

by:orangutang
ID: 18781699
I unplugged the CAT-5 (I think) blue Ethernet cable from the modem. I also have a router which is where the other end is from.
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Expert Comment

by:fullandby
ID: 18781843
Ok. So this is what we are talking about then. You have a CAT-5 cable that goes from your computer to a port on your router. You should then have a cable that goes from your router, from a port that is probably marked "WAN", to the modem. This then is the point where you have disconnected, so there is no connection from the router to the modem. Does the symptom return when you reconnect? You are able to get online from the fact that you are posting here unless you are accessing the web from another location. Have you tried just rebooting the computer? In fact you may just want to power everything down, router, modem and computer and then reapply power.
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Author Comment

by:orangutang
ID: 18781880
I can still connect to the Internet when its plugged in. And the problem may be related to other things as well but I'm not sure. But I am sure that it's at least related to those two because as soon as I unplug the cable, everything is fine and a couple seconds after I replug it in, the mouse starts freezing.
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Expert Comment

by:fullandby
ID: 18784046
OK. First things first. What is the brand and model number of your router and your modem. Is the modem for cable broadband or DSL? Do you have more than one computer connected to the router? Have you tried rebooting everything? Have you made any changes to the computer, software or windows updates or added any devices lately. Also, right click on "My Computer and select properties. Go to the hardware tab and select device manager. When that comes up check to see if you have any "question marks" or "exclamation points".  If there are any get what ever information you can about these and post them. Go to the "control panel" and open up your mouse information. Check you settings for that especially your "Pointer Options" and the "pointer speed". I would make sure it is not at the slowest setting. Lets get some basic information here. Lets get answers to these questions so we can start to find a solution to your problem.
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Author Comment

by:orangutang
ID: 18797450
I have tried rebooting. Also, for some reason, after a few reboots, the problem doesn't seem to be as bad as before but it still happens. I have 2 computers connected to my router. I have tried turning my other computer off and then use the computer again but it still happens. I do have an exclamation mark on one of my hardware items but I think it's related to dialup or something. I'll check it out later.
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Author Comment

by:orangutang
ID: 18860785
I think I figured it out. Sorry I didn't mention it earlier but my mouse is wireless. The receiver has to be pretty close to the mouse in order to it to work properly. Somehow the receiver fell on the floor, next to the modem. I guess when the modem is connected, it causes interference with the receiver or something of that sort which is why the mouse seemed to freeze when my CAT-5 cable was connected to the modem.
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