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Help and Support Service disappears after installing service pack 2 for Windows Server 2003 STD

Posted on 2007-03-23
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Last Modified: 2010-03-05
I installed service pack 2 for Windows Server 2003 STD.  After the installation, the help and support service in no longer available.  I there an issue with service pack 2 and how to I best correct the problem?
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Question by:kbettencourt
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by:mailtosinghs
ID: 18791537
From:
http://msmvps.com/blogs/bradley/archive/2007/03/18/sbsized-windows-2003-sp2-release-notes.aspx


Help and support is missing

Several folks in the newsgroup have reported this and we saw it during SP1.  If you find this happening, fix it like this:

Suggestion 1. Reinstall Help and Support service.

 

1. From a command prompt go to the "C:\Windows\pchealth\helpctr\binaries" folder by typing:  CD  \windows\pchealth\helpctr\binaries

2. Run the following commands one by one:

      Start /w helpsvc /svchost netsvcs /regserver /install
      net  start  helpsvc

 

Suggestion 2. Reinstall Help and Support.

1. Open Windows Explorer.
2. Go to C:\Windows\inf folder.
3. Right click pchealth.inf and click Install.
4. If the system prompts for installation CD, please insert installation CD
5. If the system prompts for SP1 installation CD, you have to manually create a slipstream installation CD
Universal Windows Slipstreaming and Bootable CD Guide http://www.msfn.org/articles.php?action=show&showarticle=49

 

Suggestion 3. Use SFC to check system protected files.

If the problem persists, please use SFC command to check whether there's any corrupted system protected file.

1. Click Start and click Run.
2. Key in "SFC /scannot", then click OK.
3. The system will automatically scan the protected files.
4. Wait for the wizard to complete.
You may also need to insert the slipstream installation CD 1.
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mailtosinghs earned 125 total points
ID: 18791539
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Author Comment

by:kbettencourt
ID: 18813553
Hey, I knew there was a good reason for joining Experts Exchange.
Suggestion #1 worked!

Thank you for your help.  With this kind of support I may be able to do this job.
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