Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Help and Support Service disappears after installing service pack 2 for Windows Server 2003 STD

Posted on 2007-03-23
3
Medium Priority
?
217 Views
Last Modified: 2010-03-05
I installed service pack 2 for Windows Server 2003 STD.  After the installation, the help and support service in no longer available.  I there an issue with service pack 2 and how to I best correct the problem?
0
Comment
Question by:kbettencourt
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 8

Expert Comment

by:mailtosinghs
ID: 18791537
From:
http://msmvps.com/blogs/bradley/archive/2007/03/18/sbsized-windows-2003-sp2-release-notes.aspx


Help and support is missing

Several folks in the newsgroup have reported this and we saw it during SP1.  If you find this happening, fix it like this:

Suggestion 1. Reinstall Help and Support service.

 

1. From a command prompt go to the "C:\Windows\pchealth\helpctr\binaries" folder by typing:  CD  \windows\pchealth\helpctr\binaries

2. Run the following commands one by one:

      Start /w helpsvc /svchost netsvcs /regserver /install
      net  start  helpsvc

 

Suggestion 2. Reinstall Help and Support.

1. Open Windows Explorer.
2. Go to C:\Windows\inf folder.
3. Right click pchealth.inf and click Install.
4. If the system prompts for installation CD, please insert installation CD
5. If the system prompts for SP1 installation CD, you have to manually create a slipstream installation CD
Universal Windows Slipstreaming and Bootable CD Guide http://www.msfn.org/articles.php?action=show&showarticle=49

 

Suggestion 3. Use SFC to check system protected files.

If the problem persists, please use SFC command to check whether there's any corrupted system protected file.

1. Click Start and click Run.
2. Key in "SFC /scannot", then click OK.
3. The system will automatically scan the protected files.
4. Wait for the wizard to complete.
You may also need to insert the slipstream installation CD 1.
0
 
LVL 8

Accepted Solution

by:
mailtosinghs earned 500 total points
ID: 18791539
0
 

Author Comment

by:kbettencourt
ID: 18813553
Hey, I knew there was a good reason for joining Experts Exchange.
Suggestion #1 worked!

Thank you for your help.  With this kind of support I may be able to do this job.
0

Featured Post

NEW Veeam Agent for Microsoft Windows

Backup and recover physical and cloud-based servers and workstations, as well as endpoint devices that belong to remote users. Avoid downtime and data loss quickly and easily for Windows-based physical or public cloud-based workloads!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many admins will agree: WSUS is is a nice invention but using it on the client side when updating a newly installed computer is still time consuming as you have to do several reboots and furthermore, the procedure of installing updates, rebooting an…
A quick step-by-step overview of installing and configuring Carbonite Server Backup.
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

722 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question