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Dymo Label Writer Word Add-in causing Word to crash.

Posted on 2007-03-23
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You are my last hope, the Dymo Label Writer Word add-in, when clicked, causes and Application Error - the usual one that allows you to send details to MS, which I do and it simply says upgrade to your version of Word!

I am running Word 2002.  I have tried the following -

Speaking to Dymo
Speaking to Microsoft
Reinstall Dymo Labelwriter
Deleting add-in key from registry
Reinstalling Word

Now, the key here is that it works fine logged in as me (an administrator) and works fine logged in as a test account (a non administrator) but does not work as this particular user who, I have made temporarily an local administrator.

Also, she has had this add-in working on her current machine for years - this is a new machine with Windows XP Professional.

I have searched her profile for anything relating to Dymo - as this must be profile specific - the last thing I want to do is recreate her complicated profile, so has anybody any ideas where I can look?

Thanks
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Question by:fuzzyfreak
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Expert Comment

by:Glenn_Moore
ID: 18779592
Are all the service packs current?
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Expert Comment

by:Glenn_Moore
ID: 18779617
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Expert Comment

by:Glenn_Moore
ID: 18779639
Are you sure that you have the most current Dymo Label print drivers?
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Author Comment

by:fuzzyfreak
ID: 18780007
Hi Glenn, thanks for your feedback on this issue.  Yes, I am using the latest Dymo software and the latest SP for Office XP (SP3).

It turns out that it does in fact work so long as you highlight your address first.  It should work such that if you click the add-in, it opens a blank form for you to fill in.  So long as my staff highlight the text from within Word before clicking the button, it works fine.

I must say that in all my experience, Dymo are in my top five worst companies to deal with - they do not know their product and fail to respond to e-mails and phone calls!
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by:fuzzyfreak
ID: 18806972
I hate to speak too soon but this may have been resolved as follows -

Rebuilt profile
Reinstalled printer driver on server

Note that the printer driver is not related to the label printer in question but I am of the beleif that it is used to display things on the screen - especially when print previewing Word documents which were crashing.

I can only assume Dymo did not have this knowledge.  The last thing they said to me was that if it happens again, they will escalate it - typical, you spend three days on a problem which probably could have been resolved by their second line support!
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