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Patrick MillerFlag for United States of America

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Unable to ping netbios name of remote pc - I can ping its IP address - WHY?

Why can't I ping the netbios name of a pc that is not part of my local domain?  It is a workgroup remote pc that is connected via a WAN link.  It is pointed to my local DNS server and that doesn't seem to help.

What am I missing?

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herbus
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bcmeyer1983

any WINS server settings specified? or lmhost files?
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To elaborate on the above. NetBIOS broadcasts are not routable. A WAN link would involve routers. You will need to use WINS, LMHosts, or DNS to resolve, as already suggested.
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I added it to the DNS server as a Host "A" and it added the domain name to the end.   LP1262.domain.local
After a few minutes I was able to ping the name LP1262 and it finally started pinging it.   I was able to add it to the domain with netdom but....   after it rebooted I was unable to ping or access it.   The pc was definitely on the domain because the user could login and surf.   He could even ping the DNS/AD server but I could no longer ping the pc or the address.  So I removed the Host file and I am waiting to see if the DNS server ever finds it.  
Was it set to use a static ip address or might it have picked up a different IP with DHCP?

If you've got a user out there, can you step them through confirming the IP on the box again?
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Good thinking RobWill
I still can ping it even though it is on and running?   What gives?
Sorry patrick, I guess you mean you can't ping it?  ...the pc is on and running or the firewall is?  You've confirmed the IP address and that it can ping your servers, but you can't ping it?
Static IP   I will check on the firewall
Thanks patrickmiller.
Cheers !
--Rob