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Adobe Reader: viewer cannot decrypt this document.

When a client opens an open fill in form on the web they get the error viewer cannot decrypt this document.

is this adobe version specific ?
how can I get the form so anyone with adobe reader of (say 5 or 6) can open the form without an error?

form is http://www.insightinvestigations.com/orderinvestigation.htm
I would like this form to be hassle free - thank you.

rdivilbiss

I got this:

http://www.rodsdot.com/temp_testing/insightinvestigations-error.jpg

Is there some sort of scripting attached within the PDF file or does the computer on which you created the pdf file have a virus?

fuzzboxer

I was able to successfully open the form using Adobe Reader 8 in both IE and Firefox.

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rdivilbiss

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fuzzboxer

Well, he has a link to grab the most recent version of Adobe Reader. I would suggest adding a disclaimer that states you would need to download the most recent version if you encounter an error.

Another solution would be to build the form with HTML/CSS and no one needs a program at all.

rdivilbiss

Anything but Adobe 6+ makes me happy, I'm just pointing out his requirements were 5 or 6, not 7 or 8. Sometimes those are dictated by managers or clients, not by the whims of the developer.

fuzzboxer

If that's the case, then Adobe Acrobat has a save option to Make Compatible with version 4.0 or later.

Here are the PDF compatibility levels: http://help.adobe.com/en_US/Acrobat/8.0/Professional/WS25210BC7-2345-4e30-A05C-80903A3B36EE.html

rdivilbiss

Good information!