Solved

Frontpage forms.

Posted on 2007-03-23
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Last Modified: 2013-12-24
I am trying to insert a form in to my website to collect customer details like name address etc.... but Im not sure how to do it.  I can create the form but when you click submit in form where do the details / information go? Can any1 help?
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Question by:ziggles
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Expert Comment

by:coreybryant
ID: 18780349
Where do you want the information to go?  You can right click on the form and choose form properties and enter your email address in there.  This will send the results over to your email address if you are relying on Frontpage Server Extensions to process the form

-Corey
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Author Comment

by:ziggles
ID: 18789322
By email would be good but im not fussed as long as I can recieve it ok.  I have tried that but it doesnt seem to work.

Ziggles.
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Expert Comment

by:coreybryant
ID: 18789446
Sorry I am not certain what 'fussed' is?  

did you right click on the form and choose form properties?  There is where you can enter your email address.  Make sure it is an email associated with your domain name since some hosting companies won't allow you to send it to a third party email address.  Also make sure you publish to http://www.example.com and not http://example.com since some hosting companies have problems when you use example.com.  And of course don't use FTP

-Corey
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Author Comment

by:ziggles
ID: 18789511
Sorry.  Basically I dont mind how I receive information really.  I have just tried that but it comes up with the message:

This form cannot be configured to send results via email.  The website maybe located at a disk-based location, or on a server that has not been configured to send email.  

 
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Expert Comment

by:coreybryant
ID: 18789633
The error message is fine.  Just choose not to remove the email address and publish

-Corey
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Author Comment

by:ziggles
ID: 18789658
I have tried to send an email to test it but nothing happens.  Maybe its something BT dont support?  

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Expert Comment

by:coreybryant
ID: 18789757
Are you using their email address or another?  When you hit submit, do you get an error?  Are you publishing the form?

-Corey
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Author Comment

by:ziggles
ID: 18791593
Yes, I have tried using there email but nothing.  
I have uploaded it to http://jobray.users.btopenworld.com/BWC/feedback_form.htm
When you hit submit it goes to a page which says Page cannot be displayed.
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Expert Comment

by:coreybryant
ID: 18792020
First - make sure FPSE are installed.  A quick and easy way - create another form with one text field and publish it.  Does it work?  If not, chances are it is the FPSE on the server.  Contact your hosting company and ask them to repair them.

-Corey
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Author Comment

by:ziggles
ID: 18794181
Im guessing that FPSE stands for Frontpage Server Extensions.  I dont believe BT support them.
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Expert Comment

by:coreybryant
ID: 18794259
Yes that is what FPSE and for a Frontpage form to function, it has to have FPSE installed, otherwise it will not work and you will need to use some other type of processor - you need to contact your hosting company, unfortunately I am not familiar with the hosting company

-Corey
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Author Comment

by:ziggles
ID: 18794306
Im guessing this is an American site. BT is British Telecommunications.  Probably the UKs biggest communications company.  Is there any other way I can collect customer info in frontpage?
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Accepted Solution

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coreybryant earned 500 total points
ID: 18794381
Not without either using server side code or FPSE.  

I have heard of BT but I am not familiar with their hosting or anything.  Unfortunately there are thousands of hosting companies and it would be quite difficult to know what each of them support.  However, if you are publishing to something like http://www.example.com then chances are pretty good that it has FPSE enabled.

Let me know what they say re: FPSE and form handling so we know how to proceed

-Corey
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