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Outlook email an hour behind

Posted on 2007-03-23
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Last Modified: 2010-04-08
Hi,
My Outlook incoming emails are all listed as one hour behind (Windows XP). This started happening after the DST time change. However the system time is correct. The time zone is set correctly and Automatically adjust clock for DST time is checked. If I go into calender options in Outlook the time zone is correct and the correct time is displayed.
Yet when i receive an email it is listed as coming in an hour before.
Thanks for your help,

Elliot
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Question by:ewarman
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5 Comments
 
LVL 97

Expert Comment

by:war1
ID: 18780457
ewarman,

The time stamp for received emails come from incoming ISP.   If the ISP has not change their server time, then emails will appear as 1 hour off. Check if the ISP or Host time is correct.
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Author Comment

by:ewarman
ID: 18780535
ISP time seems to be fine. If I try a different mail client such as Thunderbird the time stamp is correct. The problem seems to be only in Outlook
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LVL 97

Accepted Solution

by:
war1 earned 2000 total points
ID: 18780685
There is no time setting in Outlook if you are not using a calendar.  So the email timestamp is direct function of system time and ISP time.

To verify system time is correct, toggle the DST setting. Disable it. Save changes. Enable it. Save changes. Now test.

Is Outlook connected to any other program that may be locking the time?  Addons? External programs like antivirus. antispyware, and spam filter?
0
 

Author Comment

by:ewarman
ID: 18780896
Ok I think I figured it out. We have a small mail server here that distributes the mail from our ISP. I had already double checked that to make sure the time was correct and as I said emails received by Thunderbird had the correct time. Also any sent emails to other domains  had the correct time as well as the mail server logs. For some reason though it looks like Outlook and the mail server were not communicating  correctly. I restarted the mail server and now it looks like everything is OK.
Thanks for your help in narrowing it down.
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LVL 97

Expert Comment

by:war1
ID: 18780975
ewarman, glad the time problem is solved.
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