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Are there Space Limits on Blackberry?

Posted on 2007-03-23
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Last Modified: 2008-01-09
I have a user with a blackberry 7290.  He is able to send emails via the blackberry.  He can't recieve anything since yesterday.

I looked at his mailbox and saw he had about 200+ folders.  I had this same problem with another user.  She had about 500 folders and she wasn't receiving emails.  I asked her to delete most of them and got it down to 80 and it worked fine for her.

Question: What is the space limit on the blackberry before it stops receiving any new emails?  Can too many folders cause this?
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Question by:abraham808
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6 Comments
 
LVL 63

Accepted Solution

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SysExpert earned 375 total points
ID: 18781334
Space is limited to RAm, so oce it fills up, and stuff is not deleted, then no new emails can be used.

Users need to do periodic cleanups.

I hope this helps !
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Author Comment

by:abraham808
ID: 18781416
Can i do the cleanup for them?  I'm running BBS 4.1.0.
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LVL 63

Expert Comment

by:SysExpert
ID: 18781514
I do not think so .

The BB device may have an option on the server for mail retention, but I think it is only for the inbox, and not folders.

I'll ned to check.

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LVL 63

Expert Comment

by:SysExpert
ID: 18781564
CMIME Application Policy group has the following
 
Keep Message duration
Specify the number of days that the BB device  keeps messages.
-1 means keep indefinitely.
-1 - 180 days, default = -1

I hope this helps !

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LVL 63

Expert Comment

by:SysExpert
ID: 18781575
Also this applies to jav based BB devices with 4.2 and higher

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LVL 10

Author Comment

by:abraham808
ID: 18850988
The problem was he was remote and he didn't have the right date and time.  
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