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Call Manager line status only

Posted on 2007-03-23
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Last Modified: 2008-02-01
we are using callmanager 4.1 with 7961 phones.  i have a lady that monitors the presidents extension to see when he is on the line.  right now, i have added the presidents line as a second shared line on her phone.  this allows her to pickup any calls going into that line because it rings in on both phones and also allows her to dial out.  what i would really like is to be able to make that extension locked down somehow.  let her see the status, but dont get incoming calls and dont allow outgoing.  possible?
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Question by:WMIF
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4 Comments
 
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Accepted Solution

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rbethly earned 1000 total points
ID: 18799526
When or if you upgrade to 5.1 you will get Busy Lamp/ Speed dial.  Otherwise use the Attendant Console (Computer Application).  She will be able to monitor calls that way.
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Author Comment

by:WMIF
ID: 18801323
we dont intend on upgrading to the 5.x series.  when the 6.x is release it is more likely.  i dont think that the attendant console is a good solution for this situation either.  thanks for the input.  id like to leave this for another few days just in case anyone else has a new idea.
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Expert Comment

by:KiyamKadir
ID: 18831402
I am recommending using IPMA by this the manager himself can decide what the assistant can do and the idea of SHARED LINE is really not a good idea as she interferres with the president's personal life.

therefore use either ATTENDANT CONSOLE or IPMA.

IPMA is specially designed for this type of application that you ask for.

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LVL 22

Author Comment

by:WMIF
ID: 18838331
can you explain IPMA?  i havent heard of this one.
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