Solved

Call Manager line status only

Posted on 2007-03-23
4
323 Views
Last Modified: 2008-02-01
we are using callmanager 4.1 with 7961 phones.  i have a lady that monitors the presidents extension to see when he is on the line.  right now, i have added the presidents line as a second shared line on her phone.  this allows her to pickup any calls going into that line because it rings in on both phones and also allows her to dial out.  what i would really like is to be able to make that extension locked down somehow.  let her see the status, but dont get incoming calls and dont allow outgoing.  possible?
0
Comment
Question by:WMIF
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 3

Accepted Solution

by:
rbethly earned 250 total points
ID: 18799526
When or if you upgrade to 5.1 you will get Busy Lamp/ Speed dial.  Otherwise use the Attendant Console (Computer Application).  She will be able to monitor calls that way.
0
 
LVL 22

Author Comment

by:WMIF
ID: 18801323
we dont intend on upgrading to the 5.x series.  when the 6.x is release it is more likely.  i dont think that the attendant console is a good solution for this situation either.  thanks for the input.  id like to leave this for another few days just in case anyone else has a new idea.
0
 
LVL 3

Expert Comment

by:KiyamKadir
ID: 18831402
I am recommending using IPMA by this the manager himself can decide what the assistant can do and the idea of SHARED LINE is really not a good idea as she interferres with the president's personal life.

therefore use either ATTENDANT CONSOLE or IPMA.

IPMA is specially designed for this type of application that you ask for.

0
 
LVL 22

Author Comment

by:WMIF
ID: 18838331
can you explain IPMA?  i havent heard of this one.
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Although VoiceOver IP has been around for a while, internet connections have only recently become fast enough to provide good call quality. Now, VoIP has become a real option for businesses looking at ways to improve their business model. In this ar…
If your business is like most, chances are you still need to maintain a fax infrastructure for your staff. It’s hard to believe that a communication technology that was thriving in the mid-80s could still be an essential part of your team’s modern I…
Michael from AdRem Software outlines event notifications and Automatic Corrective Actions in network monitoring. Automatic Corrective Actions are scripts, which can automatically run upon discovery of a certain undesirable condition in your network.…
In this brief tutorial Pawel from AdRem Software explains how you can quickly find out which services are running on your network, or what are the IP addresses of servers responsible for each service. Software used is freeware NetCrunch Tools (https…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question