My "Help and Support" isn't working for Windows XP sp2

My "Help and Support" isn't working. I'm running Windows XP sp2. It was working about 2 weeks ago last time I used it. I haven't used it since except for just now. When I click on help and support from the start menu it takes me to the main page like it should. Where it says stuff like Pick a help topic, or ask for assistance. But from that point on, nothing works. Everytime I click on something a page opens with a red X that says "Cannot display the page". Also, when I right click on a file or folder, etc...and then choose properties, that next box that pops up i have problems with also. You know when you right click on something then a box appears that says "what's this?", i choose that and i get "cannot find Iexplore.hlp" or "cannot find windows.hlp file". Is it maybe that I'm just missing those files? and how could I suddenly not have those anymore? Thanks for any help.
GoatmetalAsked:
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sirbountyCommented:
http://xphelpandsupport.mvps.org/how_do_i_reinstall_the_windows.htm details how to repair it...outlined here:

1/ Log on to your computer as Administrator

2/ Click Start button

3/ In the Start menu click Run

4/ In the Run dialogue box type %systemroot%\inf and click OK

5/ In the list of files that appear look for the PCHEALTH.inf file

6/ Right Click on this file and, from the drop down menu, select Install

7/ The Windows Help and Support Feature should now reinstall
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GoatmetalAuthor Commented:
I tried that and for a minute it looked as though it was going to work. It even asked for my windows disc. I put the windows disc in, it did a few things like it was installing. Then it was done. I didn't get any errors or anyhing like that. But it didn't work. My help and support still does the same thing. I did a search for windows.hlp and iexplore.hlp and neither of them were found. I assume I need those. Any suggestions where I can get those files to put back on? And do you think that's my problem?
Thanks.
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sirbountyCommented:
Have you considered a system restore to when it last worked?
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orangutangCommented:
I'm not sure if this is related to your problem but try:
http://www.dougknox.com/xp/utils/fix_windows_xp_help.htm
http://www.kellys-korner-xp.com/xp_h.htm (search for "help and support")

Also, the problem may be related to your hcp protocol settings or you or some program has removed it for security purposes. But I'm not sure how to fix that problem. I'm going to look into it, though.
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GoatmetalAuthor Commented:
Hmmm...Well, I've tried every suggestion. I even tried going to that Kelly's Korner site, and did the step by step suggestion, and it still doesn't work. I haven't tried the system restore yet though. This is slowly getting to the point where I just want to figure this out and find out WHY it happened.
   Oh, I ask this before. My computer doesn't have the files windows.hlp or iexplore.hlp. I found this out when I right clicked on something in the properties area, and chose the "what's this" option. Does not having those files matter?
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sirbountyCommented:
I think most 'help' files nowadays are chm...
What do you have listed in C:\Windows\Help?
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GoatmetalAuthor Commented:
Well, I agree with ya that most help files presently are .chm. I think. But why do I keep getting error messages saying "cannot find Iexplore.hlp" or "cannot find windows.hlp file".??  Oh, and here's the info you wanted. This is what I have in my C:\Windows\help folder:

agt0404.hlp,agt0411.hlp,agt0412.hlp,agt0804.hlp,apps.chm,bnts.dll,PINTLPAD.CHM,PINTLPAE.CHM,sniffpol.dll,sstub.dll,tshoot.dll,wingb.chm,winhlp32.cnt,winhlp32.GID,winhlp32.hlp,winime.chm,winpy.chm,winsp.chm,winzm.chm,wmp11.chm
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orangutangCommented:
Maybe try importing the settings that I have in my HKEY_CLASSES_ROOT\HCP key.
https://filedb.experts-exchange.com/incoming/ee-stuff/2965-hcp.zip
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GoatmetalAuthor Commented:
ok, I imported your reg settings and still i'm gettin that error. I get as far as the main page in Help and Support Center, then whatever link I click on, that's where the  page appears that has the red circle with the X in the middle and says "Cannot display the page.  The page you are trying to view cannot be displayed."

     Hmmm..This is gettin to be a little annoying...lol....Restoring will prob fix it, but it's the principal now...lol..
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orangutangCommented:
Yeah, anyway, it's kind of ironic that you want us to fix your Help and Support when we are your "Help and Support" :)
Anyway, Open this in IE or in Explorer for a test:
hcp://system/netdiag/dglogs.htm

If it doesn't work, check to see if:
C:\WINDOWS\pchealth\helpctr\System\NetDiag\dglogs.htm
exists
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GoatmetalAuthor Commented:
lol...so in other words, what you are saying is that I am asking help for you to fix yourself? lol....Anyway...I'm trying your advice right now...i'll get back to ya in a bit.
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GoatmetalAuthor Commented:
ok...I just tried it and it works...and yes I have the file dglogs.htm.
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GoatmetalAuthor Commented:
Also, it seems as though my index is missing in my help and support if that helps any.
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GoatmetalAuthor Commented:
sorry it took so long to get back to this question. I had some family problems....as for this problem I had, my brother ended up formatting the computer (it's half his, but he never uses it)...I would have really liked to figure out why this was happening, but it's took late now. Thank you for all your advice....what do i do with these points? divide it equally?
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orangutangCommented:
Yeah, or request for it to be closed so you can have you points refunded. But I don't know how to do that.

Anyway, next time, use us as your "Help and Support" :)
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