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Outlook looses field choices

Posted on 2007-03-23
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Last Modified: 2010-08-05
I'm using Outlook 2003 SP2.

I setup my fields in Outlook using RightClick/FieldChooser (I remove To and replace it with From). That seems to work but after a week or so (rebooting every day) it brings back To.

Does anyone know what is going on?
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Question by:ESQuicksall
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LVL 97

Expert Comment

by:war1
ID: 18782014
Seems like your customized view is not holding.  Clear all your views with a command line, and setup the view. It should hold.  Go to Start > Run and type

outlook.exe /cleanviews

and hit OK.
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Author Comment

by:ESQuicksall
ID: 18782030
I have lots of options setup. What exactly does that clear? Where are the views saved so I can make a backup first?
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LVL 97

Expert Comment

by:war1
ID: 18782099
Views are saved in registry. I do not know exactly where they are located.  So if do not want to clear all the views, then you need to live with this intermittent problem.
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Author Comment

by:ESQuicksall
ID: 18783924
Ok, I ran the procedure and I will let you know if the problem comes back. Since it takes a week or so then it may be a couple of weeks before I get back with you.

Thanks
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LVL 97

Expert Comment

by:war1
ID: 18784065
ESQuicksall, keep us updated.
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Author Comment

by:ESQuicksall
ID: 18849964
I tried what you suggested. That seems to have fixed it but it has the negative effect of not showing pictures in email after I right click on the picture and select "download pictures" ... after downloading pictures I now have to save the email and re-open it whereas before the pictures came up after downloading.
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LVL 97

Expert Comment

by:war1
ID: 18851284
Go to View menu and select to show pictures.
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Author Comment

by:ESQuicksall
ID: 18851309
But won't that always show the pictures? I would prefer having the option for security reasons.
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LVL 97

Accepted Solution

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war1 earned 500 total points
ID: 18851491
You have the strange problem of having to save the email before seeing the picture. Toggle the view picture setting in View may fix the problem.
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Author Comment

by:ESQuicksall
ID: 18853415
You're a genius. Everything you said worked.
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Author Comment

by:ESQuicksall
ID: 18853438
Readers ... there are two solutions here to two related problems. I could only accept one so I did the last one. See the first answer as well.
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