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Mail Enabled Public Folders do not receive internet mail.

Posted on 2007-03-23
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Last Modified: 2009-07-29
In Exchange 2003, Public Folders are not receiving internet emails, but they can receive internal emails!
What I have done so far:
1- Folders are mail enabled  
2- Anonymous Permission as a Contributor
3-Under the properties of the folder the "Delivery Restrictions" is grayed-out because still under mixed mode.
Basically everything looks fine to me my little knowledge!

I'm not sure if this article is related:
http://support.microsoft.com/default.aspx?kbid=817809

Thank you in advance.

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Question by:Manzour
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Expert Comment

by:Sembee
ID: 18783995
That article simple changes the format of the messages, nothing more. It is something I tend to do as standard for my servers. It doesn't affect the actual delivery of email.

Did the public folder get an email address automatically?

Simon.
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by:Manzour
ID: 18784030
yes
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Expert Comment

by:Sembee
ID: 18784048
When you send an email to the public folder from outside, what happens?
Do you have message tracking enabled so you can see what Exchange does with the message?

Simon.
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Author Comment

by:Manzour
ID: 18784062
Tracking is enable, but no recored for the public folders!
I get this message from my hotmail when I try to send to the public folder :


Reporting-MTA: dns;bay0-omc1-s25.bay0.hotmail.com
Received-From-MTA: dns;BAY121-W6
Arrival-Date: Fri, 23 Mar 2007 11:11:31 -0700

Final-Recipient: rfc822;PUBLIC-FOLDER-EMAIL-ADDRESS
Action: failed Status: 5.5.0
Diagnostic-Code: smtp;550 Requested action not taken: mailbox unavailable
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Expert Comment

by:Sembee
ID: 18784080
That isn't an Exchange message.
Do you have something scanning your email before it arrives? Does your email come in directly or via something else?

Simon.
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Author Comment

by:Manzour
ID: 18784085
Yes we have email gateway (SurffControl) as email filter.
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Sembee earned 125 total points
ID: 18784188
I would check that first to see if it will allow messages to the public folder through. It would appear to be blocking them.

Simon.
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Author Comment

by:Manzour
ID: 18784284
I'll check it tomorrow or after eventhough I'm not sure where is the option for the public folder.
Thanks Simon...will let you know.

Mansour
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Author Comment

by:Manzour
ID: 18794179
Simon you are absolutely right. It was the email filter (SurfControl). I had to configure the Directory Harvest Detection to exclude the email address which doesn’t have associated mailbox with it.

Thanks again Simon

Mansour

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