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Mobile phones could not sync to Exchange Server  Error 0x85010004

Posted on 2007-03-23
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Last Modified: 2013-11-30
Im getting this when i try my the user's mobil phones on their Motorlla Q's "Your Account on Microsoft Exchange Server does not have permissions to synchronize with your current settings. Contact your Microsoft Exchange administrator."

Looked at every thread here.  Maybe someone could just give me a simple answer right on the money?  

Please help!  Thanks!.  
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Question by:ITcrowd
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Expert Comment

by:Sembee
ID: 18784027
This question comes up quite frequently.

However you haven't really provided enough information to provide a response.

Version of Exchange?
Version of Windows?

Is Windows/Exchange on the latest services packs?
Are you using SSL?
If E2003, are you using Forms Based Authentication?
Frontend / Backend, or single server.

If you are in a single server, with SSL and FBA then you will probably need KB 817379 or my article here: http://www.amset.info/exchange/mobile-85010014.asp

Simon.
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Author Comment

by:ITcrowd
ID: 18784105
Exchange 2003 on Server 2003 Standard SP2

No SSL - all disabled on the virual directories

I dont think it's FORMS based Authentication. (Im not sure where to find this)

The "This is a Front End Sever" is unchecked on the mailserver properties on ESM.  Im afraid I might screw it up if I check and apply it.

I even tried http://support.microsoft.com/kb/817379/

Help!


-DEnnis
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Accepted Solution

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Sembee earned 250 total points
ID: 18784181
Are you using SSL at all?
Does https://host.domain.com/exchange work ?

Yet another person who thinks that they can enable and disable SSL on a virtual directory basis - you cannot. The setting that you have changed is require SSL. That setting does not stop you from using SSL, it simply means that you can use either http or https.

Forms based authentication is a graphical web page for logging in to Exchange, instead of the standard username/password prompt.

I would suggest that you reset the virtual directories back to the default using this article: http://support.microsoft.com/default.aspx?kbid=883380
Remove the registry key that you created in the registry editor for 817379 and then follow the instructions from my web page above. It is basically a rehash of 817379 with some additional steps.

Simon.
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Author Comment

by:ITcrowd
ID: 18784223
Yes. https://host.domain.com/exchange works!  but
https://host.domain.com/oma doesnt.  The login screen pops up but I get "A system error has occurred whil processing your request.  Please try again. If Prob..."
Im getting a new error now on my phone.  It says, error code  0x85010001
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LVL 104

Expert Comment

by:Sembee
ID: 18786341
Its all related.
Reset the virtual folders and then carry out the steps I have outlined.
The other thing to check is that you do not have ASP.net 2.0 enabled on any of the virtual folders - Exchange web functionality is asp.net 1.1 only -not 2.0.

Simon.
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Author Comment

by:ITcrowd
ID: 18787642
Thanks Simon!   Resetting the virtual directories did the trick.  I was hesitant to do that because I was afraid I would screw up all authentications.  You are the greatest!
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