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IE7 stuck on strance Microsoft URL

Posted on 2007-03-23
Medium Priority
Last Modified: 2013-12-08
Running MS XP, P4, new Dell. I run IE7. Whenever I launch my browser it attempts to load the URL listed below, but hang and locks up. I have to ctl-alt-del to close the browser. I cannot get beyond this point. I use Firefox on the same machine as my primary browser. Until recently I had no problem using both.
Question by:Jeff_Ruday
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LVL 97

Expert Comment

ID: 18784401

Some program or addon is interfering with IE7.
1. Disable Addons.  Go to Tools > Add-on Manager, and uncheck the addons.

2. Reset IE settings.  Go to Tools > Internet Options > Advanced.  Click on "Reset" button. Click OK. Close all browsers. Reboot the computer.

3. Check if a program running in the background is interfering with Internet Explorer. Temporarily disable antivirus, firewall, antispyware, ad-blocker, popup blocker, and all Norton programs.

4. Uninstall and reinstall IE7. Make sure you have the latest updates.

Author Comment

ID: 18785301
Thanks for you suggestions. I cannot however utilize #1 or #2 because once IE launches it is absolutely frozen. It does not react to key strokes or mouse clicks. I have tried #4, but I will make sure I have all updates. I will see abot #2 and #3. Thank you. Jeff Ruday.
LVL 97

Expert Comment

ID: 18785355
You can launch IE7 without add-ons by:
- right click IE icon on desktop and select Start without add-ons.
- go to Start > All Programs > Accessories > System Tools > Internet Explorer (No Add-ons)
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Author Comment

ID: 18785359
Thanks. I got it! I was able to reset IE7 from settings > control panel. All good. I appreciate your assistance. Jeff Ruday.
LVL 97

Expert Comment

ID: 18785390

Glad the problem is solved.  Would you close the question by accepting one of the comments above?
LVL 97

Expert Comment

ID: 19058262
My post Date:03.23.2007 at 09:46PM PDT said to reset IE settings. That is what Jeff Ruday did to fix the problem.  I should get the points.
LVL 20

Expert Comment

ID: 19061884
Apparently he found them in another way - not through the Tools menu.
I stand behind my recommendation - up to the closing mods.

Accepted Solution

Computer101 earned 0 total points
ID: 19097927
PAQed with points refunded (500)

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