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problems with pages loading

Posted on 2007-03-24
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Last Modified: 2013-12-08
A friend is bringing over his computer another dell oplex with windows 2000 pro.  It works fairly well, but with some probs.  The earthlink page is not complete, the connect button is off the page slightly. Also when he goes to load ebay the first page comes up fine, but the second page will not load the items.  He has activex on, lowered his security settings etc.  A previous questions like this was answered with perhaps an old browser, but with an updated to IE 6 would this still e the problem?
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Question by:Marget
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LVL 97

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war1 earned 125 total points
ID: 18785225
Marget,

A program could be interfering with IE or a file in IE is corrupt.

1. Disable third party extensions. With IE open, go to Tools > Internet Options > Advanced. Uncheck "Third party extensions". Click Ok. Reboot computer.

2. Clear your cache.  Go to Tools > Internet Optins > General tab.  Under Temporary Internet Files, click "Delete Files" button. Click OK.

3. Reset IE settings.  Go to Tools > Internet Options > Programs.  Click on "Reset Web Settings" button. Go to Advanced tab and click "Restore Defaults" button. Go to Security tab and move the bar to Medium or Default. Click OK. Close all browsers. Reboot the computer.

4. Check if a program running in the background is interfering with Internet Explorer. Temporarily disable all Norton programs, including anti-virus, anti-spyware, ad-blocker, win doctor, and recycle bin protect. Disable any firewall or ad-blocker.

5. Perform a repair of Internet Explorer. From Control Panel select Add/Remove Programs. Scroll down to Microsoft Internet Explorer and highlight it. Click on the Add/Remove button. When the IE Tools menu comes up, select Repair. Click OK.

6. If repairing does not work, uninstall and reinstall IE. At the same IE Tools menu, select "Restore the previous Windows configuration". Then reinstall Internet Explore.

You can also access the IE Toolbar by clicking Start > Run and type

rundll32 setupwbv.dll,IE6Maintenance
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LVL 97

Expert Comment

by:war1
ID: 18809694
Marget,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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Author Comment

by:Marget
ID: 18811965
Thanks war1.  I used all the steps above and concluded the IE was corrupted.  eventually nothing would open an d I couldn't even find explorer on the add/remove program list.  then I missed a stop and put on windows xp without removing the old 2000 pro.  I should maybe wipe the whole machine, but xp is working very well.  I anticipate problems using this machine on dial up.  Do you have any thoughts on whether just to leave it alone and fun with the two OS on it or try to remove the old one.
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LVL 97

Expert Comment

by:war1
ID: 18812039
marget,

You should back up your data, and do a clean install.  The two operating system will eventually conflict at the worst possible time.
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