Windows 2000 Server in Application Mode failed to finish installing a program, now informational screen will not go away on login

Posted on 2007-03-24
Last Modified: 2013-12-05
I have an application (HP printer driver and software) that uses a two step installation process.  I use the Add/Remove Programs process to begin the installation which runs fine and requires a reboot.  The second part of the installation I imagine begins automatically following the reboot but fails im thinking, because Terminal Service is now running in execute mode.  Subsequently, I got the driver installed JUST the driver (vs. software) and thats working BUT, BUT, now whenever any user logs in (including admin account) there is an error message stating the Install failed, and Add/Remove programs should be used when installing a program.  Users click ok, and thats it.  I REALLY want to get rid of that informational dialogue box.  I can't uninstall the program because it didn't fully get installed.  How to I fix this so that install failure isn't reported everytime (Ive rebooted, and even installed a patch for something else hoping it wouldn't come back up)  HELP.
Question by:Logan1v1
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LVL 22

Expert Comment

by:Rick Hobbs
ID: 18787245
What model HP printer. I would need to look at the install script to see what it did.

Author Comment

ID: 18788723
The printer is at a home that I cannot enter at this time (perhaps monday).  Its an HP all in one, laser officejet   7410.

Above is the driver location I used.  I almost don't care if the printer works at this time, im REALLY desparate to get the error on login to not show up for all users.  It makes it look like the server is broken, even though it works fine and the remote officejet printer now works.

Error:  Terminal Server Install Failure
           A Terminal server must be put into install mode before you install an application.  
           Useing Add/Remove Programs to puts the server into install mode
LVL 22

Accepted Solution

Rick Hobbs earned 125 total points
ID: 18790491
You are going to need to manually adjust the registry.  HKLM\Software\Microsoft\Windows\CurrentVersion\Run or RunOnce or RunOnceEx probably has a key that is causing it to try to continue the installation.  Back up the key and then remove it.  Hopefully that will do it.
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Author Comment

ID: 18797908
Actually, I already looked there... it wasn't there.  Turns out its embarassingly simple, its in the startup folder for the admin profile (none of the other profiles have it), the setup that is...  So now what?  I figured it out and this is basically the first time I've posted here only to figure it out myself.  I appreciate your efforts tho. :)

LVL 22

Expert Comment

by:Rick Hobbs
ID: 18798265
Post a request in Community Support to have your points refunded.

Author Comment

ID: 18798319
I'll give you the points because you even helped with that final request.  
LVL 22

Expert Comment

by:Rick Hobbs
ID: 18800868
Thanks!  I hope I can be of more help to you in the future.

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