Windows 2000 Server in Application Mode failed to finish installing a program, now informational screen will not go away on login

I have an application (HP printer driver and software) that uses a two step installation process.  I use the Add/Remove Programs process to begin the installation which runs fine and requires a reboot.  The second part of the installation I imagine begins automatically following the reboot but fails im thinking, because Terminal Service is now running in execute mode.  Subsequently, I got the driver installed JUST the driver (vs. software) and thats working BUT, BUT, now whenever any user logs in (including admin account) there is an error message stating the Install failed, and Add/Remove programs should be used when installing a program.  Users click ok, and thats it.  I REALLY want to get rid of that informational dialogue box.  I can't uninstall the program because it didn't fully get installed.  How to I fix this so that install failure isn't reported everytime (Ive rebooted, and even installed a patch for something else hoping it wouldn't come back up)  HELP.
Logan1v1Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Rick HobbsRETIREDCommented:
What model HP printer. I would need to look at the install script to see what it did.
0
Logan1v1Author Commented:
The printer is at a home that I cannot enter at this time (perhaps monday).  Its an HP all in one, laser officejet   7410.  

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-30589-1&lc=en&cc=us&dlc=en&product=391194&os=181&lang=en

Above is the driver location I used.  I almost don't care if the printer works at this time, im REALLY desparate to get the error on login to not show up for all users.  It makes it look like the server is broken, even though it works fine and the remote officejet printer now works.

Error:  Terminal Server Install Failure
           A Terminal server must be put into install mode before you install an application.  
           Useing Add/Remove Programs to puts the server into install mode
0
Rick HobbsRETIREDCommented:
You are going to need to manually adjust the registry.  HKLM\Software\Microsoft\Windows\CurrentVersion\Run or RunOnce or RunOnceEx probably has a key that is causing it to try to continue the installation.  Back up the key and then remove it.  Hopefully that will do it.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
The 7 Worst Nightmares of a Sysadmin

Fear not! To defend your business’ IT systems we’re going to shine a light on the seven most sinister terrors that haunt sysadmins. That way you can be sure there’s nothing in your stack waiting to go bump in the night.

Logan1v1Author Commented:
Actually, I already looked there... it wasn't there.  Turns out its embarassingly simple, its in the startup folder for the admin profile (none of the other profiles have it), the setup that is...  So now what?  I figured it out and this is basically the first time I've posted here only to figure it out myself.  I appreciate your efforts tho. :)

0
Rick HobbsRETIREDCommented:
Post a request in Community Support to have your points refunded.
0
Logan1v1Author Commented:
I'll give you the points because you even helped with that final request.  
0
Rick HobbsRETIREDCommented:
Thanks!  I hope I can be of more help to you in the future.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Server OS

From novice to tech pro — start learning today.