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HP AllInOne AIO printer driver leaves another HPBPRO and HPBOID processes running in Win XP each time it prints

I use an HP Photosmart C6100 series All in One Printer, and every time I print, it leaves yet another pair of HPBPRO and HPBOID processes running. I have tried many of the fixes suggested at: http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=370850 to no avail.

I am wondering if anyone here at EE has an idea that might work to eliminate the HPB brigade.

This runs under XP (sp2), I have uninstalled, and cleaned out all of the directories and register entries, including all of the keys that include these executable names. I then have downloaded and reinstalled, and still get the problem.

ASKER CERTIFIED SOLUTION

younghv

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RapidDelp

ASKER

Hi Vic,

Thanks for looking.
I uninstalled all 7 HP programs, removed the c:/Program Files/HP directory, scaned the registry and removed HPBIOD and HPBPRO references, then used Tunup registry cleaner to trim orphan CCID references (more than 800 of them even after the uninstall. I rebooted a couple of times to make sure I had a clean system.

The I downloaded from hp.com, the driver only file for the 6180 as you suggested.

I installed it, with the reboot as suggested by the install program.

Watching task manager, I opened the printer properties, and printed a test page.
HPBPRO and HPBIOD fire up two instances each, wait till the page prints, and then 1 each exits, leaving 1 of each. Each subsequent print job does the same, so soon, lots of HP deamons are running in my system.

If I rename the two executables (in Windows/system32/spool/.../3 then the printer does not work. when I restore them and then go into services and disable both of them, it is back to the default behavior.

Any more hints? Or did I miss something (I hope I hope... )

younghv

RapidDelp,
I haven't seen that happen on any of my HP's.
Let's hope one of the other folks around here has some insight.

Vic

RapidDelp

ASKER

It is still happening, and I also get exploer crashes when I try to change the option on the printer from a print pictures dialoge. I have tried the fll unistall and reinstall.

I continue to be open to suggestions.

RapidDelp

ASKER

Although it did not fix the problem on the machine that I was trying to fix, this Solution did work on another machine where I never installed the big wad of drivers and programs first.

I added another solution to the hp forum. (A link button that kills the processes, not elegant, but better than the multistep task manager. Go to http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=370850 to see what I suggested.

I am assigning the points because people that respond should be encouraged!

younghv

RapidDelp - thank you for the points (I am encouraged) - but thanks even more for the link to the HP discussion.

The 'Driver Only' solution worked for me again last week with a customer who had loaded - not one - but two complete sets of HP software (old and new printers).

I unloaded everything HP, then ran CCleaner (Issues function) three times to clean up the registry junk.

Re-loaded just the drivers for the current HP and his computer started flying.

Vic

bfowler2

If you get in a jam and just need to kill the processes, we put together a script to kill it on all of our terminal service servers.

Option Explicit
Dim objWMIService, objProcess, colProcess, strMessage
Dim strComputer, strProcess, arrProcesses, arrComputers

' Add list of terminal servers
arrComputers = Array("computer1", "compouter2", "computer3")
arrProcesses = Array("'hpbpro.exe'","'hpboid.exe'","'hpnra.exe'")

For each strComputer in arrComputers

      Set objWMIService = GetObject("winmgmts:" _
      & "{impersonationLevel=impersonate}!\\" _
      & strComputer & "\root\cimv2")

      For Each strProcess in arrProcesses
            Set colProcess = objWMIService.ExecQuery _
            ("Select * from Win32_Process Where Name = " & strProcess )
                  For Each objProcess in colProcess
                        objProcess.Terminate()
                  Next
            strMessage = strMessage & "Just killed " _
& colProcess.Count & " instances of " & strProcess _
            & " on " & strComputer & "." & vbCrLF
      Next

Next

Wscript.Echo strMessage

WScript.Quit