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Posted on 2007-03-25
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Blackberry will not sync to Exchange/Outlook...  Syncing from Outlook to Blackberry works fine.

Eventlog show error 20216:  <username> Synchronize() failed: ERR_FAIL

I have Exchange 2003 and BES on same machine (Server 2003).
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Question by:classnet
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LVL 63

Expert Comment

by:SysExpert
ID: 18794692
What version of BES ?

What has changed ?

Have you contacted RIM support ?

WHat do the Logs for the BES server show ?

I hope this helps !
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Author Comment

by:classnet
ID: 18795293
BES 4.0.6.12

Daylight saving time changed...

Playing phone tag with RIM
 Can't find any BES logs...
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by:SysExpert
ID: 18795498
Search for any *.txt files.

Usually in the form of Servername_xxxx_01_date.txt

I hope this helps !
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Expert Comment

by:Gary Cutri
ID: 18805741
"Can't find any BES logs"
\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs
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Accepted Solution

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classnet earned 0 total points
ID: 18806243
Figured it out...

When I applied several updates (nothing had been updated) BES lost/changed several services "Start up as" attributes.  

Most of the BB services should start using a BES admin user... the updates changed that to the domain admin.  So, stopped services, changed back to the BES admin and all is well.
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