Solved

Blackberry

Posted on 2007-03-25
7
1,576 Views
Last Modified: 2008-02-01
Blackberry will not sync to Exchange/Outlook...  Syncing from Outlook to Blackberry works fine.

Eventlog show error 20216:  <username> Synchronize() failed: ERR_FAIL

I have Exchange 2003 and BES on same machine (Server 2003).
0
Comment
Question by:classnet
  • 2
  • 2
7 Comments
 
LVL 63

Expert Comment

by:SysExpert
ID: 18794692
What version of BES ?

What has changed ?

Have you contacted RIM support ?

WHat do the Logs for the BES server show ?

I hope this helps !
0
 

Author Comment

by:classnet
ID: 18795293
BES 4.0.6.12

Daylight saving time changed...

Playing phone tag with RIM
 Can't find any BES logs...
0
 
LVL 63

Expert Comment

by:SysExpert
ID: 18795498
Search for any *.txt files.

Usually in the form of Servername_xxxx_01_date.txt

I hope this helps !
0
 
LVL 26

Expert Comment

by:Gary Cutri
ID: 18805741
"Can't find any BES logs"
\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs
0
 

Accepted Solution

by:
classnet earned 0 total points
ID: 18806243
Figured it out...

When I applied several updates (nothing had been updated) BES lost/changed several services "Start up as" attributes.  

Most of the BB services should start using a BES admin user... the updates changed that to the domain admin.  So, stopped services, changed back to the BES admin and all is well.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Having now spent 3 months on the iPhone, I am at a loss as to how anyone would choose this device for business use. After many years using Blackberry phones (several 7xxx models and, until recently, an 8100 Pearl) I have reluctantly had to switch to…
After going through the deployment of BlackBerry Device Service 10, and seeing a number of questions posted about it, this article addresses some of the issues and particulars of the installation. There have been a number of other questions posted, …
Along with being a a promotional video for my three-day Annielytics Dashboard Seminor, this Micro Tutorial is an intro to Google Analytics API data.
In this video I am going to show you how to back up and restore Office 365 mailboxes using CodeTwo Backup for Office 365. Learn more about the tool used in this video here: http://www.codetwo.com/backup-for-office-365/ (http://www.codetwo.com/ba…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now