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Exchange 2003: Information Store won't start

Posted on 2007-03-25
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Last Modified: 2008-02-17
Hey folks,

-after a power outage this weekend (the UPS sent a shutdown command but server didn't shutdown fast enough),  Exchange information will not start - App Logs cite Event ID 1000 (Faulting application store.exe, version 6.5.7651.61, stamp 45808ec2, faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault address 0x00000000.),
-the service starts, then stops immediately, citing error 1067: the process terminated unexpectedly.
-reinstalled Service pack 2 - did not replace newer DLLs with service pack dlls when prompted (to reinstall SP2 - had to uninstall IMF - appeared to be old version still installed - working somehow though)
-same problems after SP2 reinstall, reboot.

I'm thinking Isinteg is my next step, and possibly a restore from backups

Any help would be awesome...

-c
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Question by:cetomas
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Expert Comment

by:redseatechnologies
ID: 18789868
ISInteg would be the next thing.

Take a copy of your database files and store them somewhere (do not touch them).  Then, start working on the other copy of them -> http://www.msexchange.org/tutorials/Exchange-ISINTEG-ESEUTIL.html

Scroll all the way to the bottom, and dont go near eseutil just yet

-red
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Author Comment

by:cetomas
ID: 18789998
strange,  i'm trying to run isinteg, but it keeps giving me the useage listing as if i typed somethin wrong.  
Here's what i did...

command prompt opened and set to the bin folder:  isinteg -s servername -fix

-c
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Author Comment

by:cetomas
ID: 18790009
wait a sec... doesn't the informatio store service need to be started when you run isinteg?
that's my whole problem - can't start IS

-c
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Expert Comment

by:redseatechnologies
ID: 18790037
Sorry, I misinterpreted Information store not starting to store not mounting (don't know how) - you are correct, the store needs to be started for isinteg.

Do you have anything in the event logs
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Author Comment

by:cetomas
ID: 18790104
just the one i cited above as well as an application error 1004
Reporting queued error: faulting application store.exe, version 6.5.7651.61, faulting module unknown, version 0.0.0.0, fault address 0x00000000.
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Expert Comment

by:redseatechnologies
ID: 18790191
OK, at this stage, I would be making a backup copy of the database files (priv1.edb and stm, and pub1.edb and stm) and then moving them somewhere else (so that when you try to restart the IS, it creates new ones - that would rule out some kind of database corruption, then we could try isinteg or something by moving the databases around.

If it still failed, then I would totally uninstall it, and do an offline restore

Is this business critical?  If so, I would also be calling Microsoft PSS right about now and lodging a support issue.

-red
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Author Comment

by:cetomas
ID: 18790524
i've also gotten error reports about MDBstore.  Do you think it could be the store.exe that's the problem?  
I'm thinking of doing an exchange reinstall - what do you think red?

-c
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Author Comment

by:cetomas
ID: 18790531
also tried a soft restore -eseutil /r but received error 1032 about the store being in use or locked.  No antivirus running (shut it off while troublshooting this) and no backups running.

-c
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Expert Comment

by:redseatechnologies
ID: 18790562
Back up and move the DBs as per my previous post then reboot - if it starts, then it is the databases, if not, then it is exchange
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Author Comment

by:cetomas
ID: 18790712
no luck with the move - tried moving edb and stms restarted server - Same information store service problems.  What would you recommend for a process of reinstalling exchange?   Put the database files back in their directories first and do a reinstall?

-c
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Author Comment

by:cetomas
ID: 18791012
ran reinstall, rebooted - same problems.  Ran sp2 after that, rebooted - same problems.  Maybe i need to do a full uninstall of exchange.  
I'm gonna get on the phone with MS in the morning.

-c
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Accepted Solution

by:
cetomas earned 0 total points
ID: 18793262
so i broke down and called MS support - they're costly but always great.

Turns out the locking of the file was antivirus, and though i suspected AV, and disabled all AV services while working on this, the source of the problem was a reg key (see below).  The problem was the second DWord value being set to 1.   We deleted this reg key.  Also i forgot to remove the log files after running eseutil /p.  

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\VirusScan]
"ReloadNow"=dword:00000000
"Enabled"=dword:00000001
"Library"="C:\\WINDOWS\\system32\\PAvEx\\PAvExA\\PAvVSLDR.dll"
"ScanRTF"=dword:00000001
"ScanPlainText"=dword:00000001
"ScanTimeout"=dword:000000b4
"ProactiveScanning"=dword:00000001
"BackgroundScanning"=dword:00000000
"EnableScanDeletion"=dword:00000001

Not sure why all of a sudden the AV caused problems as i've used the product for years on this server with no issues.  I need to check my exclusions again, though i thought i had everything by the book.

Anyways, thanks for your help red.
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Author Comment

by:cetomas
ID: 18793278
hey admins/moderators - i'd like to give redseatechnologies some points on this for his help, but i would like to have the correct comment marked as the accepted solution (which is my last comment).  
Maybe, Red, you could copy and past my last comment into your own comment and i'll accept that as the solution and give you some points on that....

-c
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LVL 39

Expert Comment

by:redseatechnologies
ID: 18796305
Glad to hear you got it sorted, and there is no need to give me points, you sorted it out yourself.

I thought I suggested anti-virus, but obviously not :/  Generally, disabling is not enough, they need to be uninstalled.

Anyway, if you like, I can put my Zone Advisor hat on and refund your points while accepting your answer there - that way the question is saved for the future

While I appreciate the offer of points, they are not necessary - and should really only be given to correct answers and not as a payment for time :)

-red
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Author Comment

by:cetomas
ID: 18797722
cool, well thanks for your help anyways.  do the refund/accept so others can use this info accurately.

-c
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