I'm the operations manager for a 40+ person marketing company, and I'm looking for a resource (book or website recommendations, or a document outline) to help me manage my company's IT department, the system administrator in particular.
The problem seems to be that I don't know what specific documentation I should be asking for. A few weeks ago I requested a document from our system administrator that would provide a detailed overview of the systems he manages, which includes about 24 Linux boxes for our website, intranet, client applications, and mail servers.
What he delivered was two skimpy pages that failed to document operating systems, system applications, details about unique scripts or configuration files.
My question is, what should go into a document of this nature, and where can I find a general outline that a system administrator could complete that will provide a solid overview of the systems he manages?