Solved

System Administration Documentation for Company Management

Posted on 2007-03-25
3
287 Views
Last Modified: 2010-04-19
I'm the operations manager for a 40+ person marketing company, and I'm looking for a resource (book or website recommendations, or a document outline) to help me manage my company's IT department, the system administrator in particular.

The problem seems to be that I don't know what specific documentation I should be asking for. A few weeks ago I requested a document from our system administrator that would provide a detailed overview of the systems he manages, which includes about 24 Linux boxes for our website, intranet, client applications, and mail servers.

What he delivered was two skimpy pages that failed to document operating systems, system applications, details about unique scripts or configuration files.

My question is, what should go into a document of this nature, and where can I find a general outline that a system administrator could complete that will provide a solid overview of the systems he manages?

Thanks,
Bill
0
Comment
Question by:billauger
3 Comments
 
LVL 32

Expert Comment

by:Kamran Arshad
ID: 18792305
Hi,

You need to have these documentations:

1- Complete Inventory Document
2- Complete NOS and other applications Document.
3- Security Policy Document.
4- SOP (Standard Operation Manual)
5- Backup Plan.
6- DRP (Disaster Recovery Plan) and BCP (Business Continuity Plan)
0
 

Author Comment

by:billauger
ID: 18800737
I was asking for something a little more in-depth.
0
 
LVL 1

Accepted Solution

by:
AAckley earned 125 total points
ID: 18803479
Check out the SANS reading room for more info.

But I'd start here:

http://www.sans.org/resources/policies/#template

It lists a series of policy templates.  Before you can expect your Admin to submit documentation, you need a policy in place for him to know what he needs to know.  And by your question, you need to know the same thing.  :)

uetian1707 has the basics down quite nicely.  Your admin, should be able to provide the first 2 without a doubt.  The rest if not neccasarily in his domain.  

The security policy document is the first step for everything though.  It should outline what is expected of the admin, who is responsible for DRP and BCP, what is expected from the backup.

If that link doesn't give you enough info, just let me know and we can get more into the nuts and bolts but drafting a full security (and system) policy is a big time job.  You might want to think about getting an outside consultant to help with it.  Look for folks with GSEC or CISSP to help with that.  (I have both)  

0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Windows Server 2012 Core connecting APC UPS serial /USB 5 261
Type HP Proliant DL380 G7 10 66
Linux Login using LDAP or Active Directory 4 116
Barracuda Backup Server 5 28
INTRODUCTION The purpose of this document is to demonstrate the Installation and configuration, of the HP EVA 4400 SAN Storage. The name , IP and the WWN ID’s used here are not the real ones. ABOUT THE STORAGE For most of you reading this, you …
Every server (virtual or physical) needs a console: and the console can be provided through hardware directly connected, software for remote connections, local connections, through a KVM, etc. This document explains the different types of consol…
This tutorial gives a high-level tour of the interface of Marketo (a marketing automation tool to help businesses track and engage prospective customers and drive them to purchase). You will see the main areas including Marketing Activities, Design …
Migrating to Microsoft Office 365 is becoming increasingly popular for organizations both large and small. If you have made the leap to Microsoft’s cloud platform, you know that you will need to create a corporate email signature for your Office 365…

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

26 Experts available now in Live!

Get 1:1 Help Now