Solved

Error message: the messaging interface has returned and unknown error if the problem persists restart outlook

Posted on 2007-03-26
7
2,286 Views
Last Modified: 2008-09-16
When I try to create a new contact in Public Folders>Contacts and also when I try to reply to an internal Calendar meeting invite, I get the following message:

"The messaging interface has returned and unknown error. If the problem persists, restart Outlook."

I am unsure whether it may occur in other circumstances, but normal emailing seems fine.

I'm using Outlook 2003 SP2 on XP Pro SP2.
0
Comment
Question by:RubixcubeSupport
  • 3
7 Comments
 
LVL 27

Expert Comment

by:michko
ID: 18792804
Are you current with Office updates?  The latest office service pack may fix this issue.  
http://support.microsoft.com/?kbid=307841

0
 
LVL 3

Author Comment

by:RubixcubeSupport
ID: 18797187
Yes, I have all the latest office and windows updates. The problem is also occuring on our Windows 2003 Standard server (Exchange).
0
 
LVL 27

Accepted Solution

by:
michko earned 500 total points
ID: 18799374
Try opening Outlook in Safe Mode (http://grok.lsu.edu/Article.aspx?articleId=118).

Did you run a detect/repair from within Outlook?  A scanpst might also help (http://www.slipstick.com/problems/scanpst.asp).

You can also try opening Outlook with the cleanprofile, then the cleanviews command.  
Go to Start -> Run.  Type in outlook.exe /cleanprofile.  This will remove invalid profile keys and recreate default registry keys where applicable.  After done, close Outlook
Go to Start -> Run.  Type in outlook.exe /cleanviews.  This will restore default views (you will use any custom views).  When done, close Outlook.
Reopen Outlook and test.
0
 
LVL 27

Expert Comment

by:michko
ID: 18799382
I also saw one article that stated this error was caused by Google desktop, when it was uninstalled the problem was resolved.  Guessing you probably don't have Google desktop on this pc, but doesn't hurt to mention it.
0
 

Expert Comment

by:PhotoICS
ID: 22494307
The new profile worked for me, scanpst found errors and fixed them but still the prining failed. Created a new profile and printing worked fine.
Cause: Office 2007 was installed then outlook 2003 was installed without prior uninstalling Office 2007.
The outlook profile was created using "control panel' "mail" but it used the outlook 2007. After this uninstalled both office 2007 and 2003 and reinstalled office 2003, activated it and the profile remained setup in office 2003. (hence a new profile with office 2003 only installed resolved this issue)

Thanks Master Michko.

Michkho wrote:
"You can also try opening Outlook with the cleanprofile, then the cleanviews command.  
Go to Start -> Run.  Type in outlook.exe /cleanprofile.  This will remove invalid profile keys and recreate default registry keys where applicable.  After done, close Outlook
Go to Start -> Run.  Type in outlook.exe /cleanviews.  This will restore default views (you will use any custom views).  When done, close Outlook.
Reopen Outlook and test."
0

Featured Post

Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
MS Word Office 365 Mail Merge 2 51
Exchange 2010/Outlook 2016 Calendar permissions greyed out 5 38
copy the content of word to outlook 3 48
exchange out of office 8 39
What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
Resolve Outlook connectivity issues after moving mailbox to new Exchange 2016 server
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now